Oasis Hotels & Resorts +17

Room cleaning was terrible. No fresh towels, no refills of water in fridge, no refill of plastic in trash cans etc etc etc….
Restaurants won’t take you if they close in an hour. 1 Bartender per bar

THE most unacceptable service I have ever encountered. The staff was rude and the reception was terrible. Slow slow slow. Everyone and everything took forever. 1 bartender per bar and only 3 were opened at a time. So this all inclusive was waiting in line inclusive. I have been to mexico 5 times in the last 2 years and because of this resort I will never come again. Had to wait in line for 45 minutes for a bottled water and then was told that I didn’t have the correct band to get drinks at that certain bar. Ughhhh. The whole trip was like that. Not accommodating at all. Had an 8:30 appt to receive a COVID test to return to us and wasn’t even helped until 10. Then another line to wait in. The whole place seemed to not know what they were doing. They catered to Spanish people first and foremost so this American will not be visiting Mexico again. So many other beautiful places in the Caribbean to look forward to

We have stayed at many places in Mexico this Being the WORST for check in. Went 3 places before finding the correct “room” to check in for our reservations which took forever! No one would GET UP and show you where to go just go to the blue doors and there were many blue doors and nothing marked real well. Process was very slow and we came as a group with 3 rooms and not one room was near the next, not even close. One room needed 2 beds but were told to come back next day and they would try to move them. Went to eat and food was good. Our 2 servers were great! Would be nice to have map of layout
but we were told everything is only on line. If you have any disability this is NOT the hotel for you. Many others that work better. Very disappointing first day.