Octopus Energy

Name: Octopus Energy
Rating: 4.4 (197 reviews)
Author: Octopus Energy

Energy at your fingertips

Free

197 Ratings
Ages

4+
Years
Category

Utilities
Developer

Octopus Energy
Language

EN
+ 5 More
Size

151.1
MB

Your Octopus account at your fingertips Manage your Octopus Energy account from your fingertips. - Keep track of your account balance - View your recent transactions and billing history - Manage your payments - Get help with your account

Ratings & Reviews

4.4

out of 5

197 Ratings

bill pay
Aug 29

stonerkidrome
not sure what happened but all of sudden there is no more pay option in the app like if i was to click on bills i cant pay my account but if i go to the website i have the bill pay option.
bill pay
Aug 29

stonerkidrome

not sure what happened but all of sudden there is no more pay option in the app like if i was to click on bills i cant pay my account but if i go to the website i have the bill pay option.
Security issue
01/03/2024

Botanic Bleu
I cannot find a way to sign out if my account using this new version of the app. This is a major security issue because my information is available whenever the app is opened. There is no way I can find to require logging in once the new app is downloaded. I searched my iPhone settings, and I do not have automatic fill in passwords selected. Even so, there is no visible way to sign out of my account.

Developer Response
Apologies for the inconvenience and cause for concern. This may have been an issue with an earlier version of the app, as you should certainly be able to log out. Please could you reach out at heretohelp@octopusenergy.com if you are still facing this problem? Grace 🐙
Security issue
01/03/2024

Botanic Bleu

I cannot find a way to sign out if my account using this new version of the app. This is a major security issue because my information is available whenever the app is opened. There is no way I can find to require logging in once the new app is downloaded. I searched my iPhone settings, and I do not have automatic fill in passwords selected. Even so, there is no visible way to sign out of my account.
Developer Response 02/09/2024
Apologies for the inconvenience and cause for concern. This may have been an issue with an earlier version of the app, as you should certainly be able to log out. Please could you reach out at heretohelp@octopusenergy.com if you are still facing this problem? Grace 🐙
Over 3 months without refund after moving home
09/10/2024

Matty - App
When I moved out of my house I had an account credit. It has been over 3 months and Octopus has still not refunded my account credit. I have sent multiple emails and phone calls and they still haven’t returned the money I am owed.
Over 3 months without refund after moving home
09/10/2024

Matty - App

When I moved out of my house I had an account credit. It has been over 3 months and Octopus has still not refunded my account credit. I have sent multiple emails and phone calls and they still haven’t returned the money I am owed.
Latest update step back for Agile tariff
12/03/2023

Ranko6661234
The new display for half hourly pricing is much harder to read and use. Adding pound sign and four decimal places is a waste of space and makes the numbers much harder to read. The graph takes up a lot of space but adds very little value. Go back to old format.

Developer Response
Hi, it's possible you were facing issues due to being in a different location to the UK. Hopefully the issue has since been resolved, but if not please do reach back out to discuss with a customer representative. 🐙
Latest update step back for Agile tariff
12/03/2023

Ranko6661234

The new display for half hourly pricing is much harder to read and use. Adding pound sign and four decimal places is a waste of space and makes the numbers much harder to read. The graph takes up a lot of space but adds very little value. Go back to old format.
Developer Response 02/09/2024
Hi, it's possible you were facing issues due to being in a different location to the UK. Hopefully the issue has since been resolved, but if not please do reach back out to discuss with a customer representative. 🐙

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

Version 4.104.0

1d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Voice Control
- Larger Text
- Dark Interface
- Differentiate Without Color Alone
- Sufficient Contrast
- Captions
- Audio Descriptions