OLA - Online Auction 4+

There may as well not be a search function on this app. Other than that it’s great. Very simple to use.

I found a bamboo planter. Then searched for others and even the one I found didn’t come up. If
There’s something you want, you have to get lucky. Some listings for standing desks are there. But don’t pop up. I just came across them randomly by luck.

Thank you for your feedback! The search bar allows bidders to search keywords and categories, which is why you may see a wide variety of items come up. Anything that appears there is also in the main feed. There are many ways to search, save searches, filter and sort the feed to ensure you are seeing things that are right for you.

I love OLA but what annoys me about this app, is that you can’t save your filter settings. I have to literally filter and click to one pickup location each and every time I search something or any time I click an item, I have to constantly click that setting manually, because the other location is an hour away from me. I accidentally bought 2 items from the other location, and now have to try and find a way over there or I risk forfeiting the items and I’m out the money spent. This is extremely annoying and somewhat predatory. It almost seems as if OLA wants you to accidentally buy from another pickup location so that they can get some ones for free if you don’t pickup. Because you have to be blind to not see that issue when using the app.

Also, items need to be broken up into categories such as “cleaning” , “tech” , “tools” etc. this will make searching products so much easier for users and will likely lead to more products being sold for more money. I have noticed that in auctions, there are 3 of the same items. 1 is being sold for significantly higher than the other two, and that’s because people see that item first when scrolling down the item list. If these items were broken up into categories, and people searched by categories, then each of the 3 identical items would be selling for more. People aren’t finding the other items as easily.

Overall the app is promising but needs to be more user friendly.

We do not want our bidders stuck with items that they cannot pickup. We want to sell items to people who want them and have the ability to retrieve them. We understand the frustration you’re voicing, which is why one of the first major updates we implemented was saving filters like you’re requesting. You can now choose a location or delivery preference and set it as your default. Please make sure you’re using the latest version of the app to notice this difference.

I had a screen shot but apparently we can’t post any pictures. I knew this was happening before I was forced to go download the “new version “ So now we’re charging a 15% fee and a 2.00 “item fee” REALLY?? This is getting ridiculous with everything anymore! Yeah we’re bidding and sometimes getting good deals, or so we think! How much are we really saving after a 15% fee tacked on plus a 2.00 auction fee? You have thousands of people bidding on a daily, anything of value everyone goes after. I’ve seen some things get as close to full retail value! I’ve went and researched some of these items you post and it’s not even the right retail value! Not to mention how many times I’ve bought something “new” got it home and it was not new! Idk how many times I’ve had to turn around and bring back your “new” items. All I got what “oh sorry that was a mistake on our part” what about the fact that I wanted that item? that’s what I came to bid on, or , the fact that I’ve traveled to both auctions weeks after weeks and we all know how much GAS I’m spending to get there, or, hours of my life sitting here watching and bidding. “Oh sorry” I’ll never get that back either! And NOW a 15% auction fee and 2.00 item fee. From 13% to basically 17% . Things are tough enough out here! We came here to “get a deal” are we really getting a deal nowadays?

Hi Nicole, the auction premium has been raised a total of 2% from 8 years ago, and an item fee of $2.00 will be added. We ensure to disclose this immediately before consenting to creating a new account, as we do not aim to hide these charges. While we understand the disappointment as this is an increase from our old app, this increase does come with changes in costs over the last 8 years, a new platform, and several new features and services for our bidders. As far as damaged items, our policy remains the same as it has since the start: we have a dedicated support staff to help with any items that were not listed correctly. If this is an issue you have frequently experienced, please contact customer support with further information about the items you are mentioning.