Omio: Europe & U.S. Travel 4+

This app saved our vacation!

We had booked a Mediterranean cruise that left out of Rome, however our connecting flight was 8 hours delayed because of mechanical problems. Which meant that we would just miss the boat. We asked the ticketing agent to rebook us on a flight part way thru the cruise so we could have some semblance of a vacation. The gate agent told us that no flights were available. With this app, I was able to book a flight to city that the boat made its first port while flying on my delayed flight. The tickets were actually really cheap for booking them literally 12 hours before the flight took off. This app saved our family vacation!! We didn’t miss any our our cruise! Thanks so much!!!

Horrible customer service

Used this company to book two train trips. 3 days before my first trip, Omio sent me an email informing of a strike that would effect my travel. Being on vacation, I quickly booked flights to avoid dealing with any hassle of trip interruptions. A day before the strike was supposed to start, I had learned the strike had been called off. Omio informed me I needed to contact the train company to receive a refund. They blocked my credit card company from reissuing me my money. Omio customer service through email told me multiple times that the process for a refund can be done online, however, after asking multiple times for screen shots on how to do it, another agent told me it was not possible to do online and everything had to be physically mailed in. I had mailed my information in June to the train company and still have not received any word on if I will be getting a refund. Because of Omio’s email, they should have refunded me my money.

The second trip I had booked through them went without a hitch. I would caution using Omio and book directly with the train company as much as possible.

Warning! You will lose money.

On two separate occasions, I encountered a troubling glitch in the booking process where the date displayed on the booking confirmation was different from the date initially selected. This inconsistency not only led to confusion but also raised concerns about the reliability of the booking system in accurately reflecting user preferences.

Furthermore, the challenges extended to the customer care support team, which proved to be exceptionally difficult to reach. In my attempts to address the discrepancies in my bookings, I faced significant delays and obstacles in communication. Of particular note is their unavailability during weekends, whereby urgent issues or queries remained unaddressed until the next week, causing unnecessary frustration, inconvenience for users with time-sensitive concerns and will cost you extra money.

Considering the recurrence of these issues and the difficulties in accessing timely assistance, I advise potential customers to NOT USE Omio for their bookings. The combination of a flawed booking system and inadequate customer support responsiveness raises valid concerns about the overall reliability, user-friendliness of the service and legitimacy.

Réponse du développeur ,

Thank you for your review. We appreciate your feedback and apologise for any inconvenience caused.

We would like to clarify that it is not possible for our system to change the dates midway through the booking process. We kindly encourage customers to double-check all details before finalising a booking to ensure accuracy.

We also apologise for any delayed replies from our customer care support team. We are currently experiencing very high contact volumes, which has unfortunately affected our response times. We are working diligently to improve our service and availability, especially during weekends.

Thank you for your understanding.