Onfleet Driver Ratings and Reviews

TERRIBLE UPDATE.

I’ll change my review if problem is fixed. I tried to contact support, but unfortunately they don’t have a complaint tab which caused me to write a review. New update for the iOS is terrible for two reasons. One, when I am driving I like to multitask to read customers notes really quick. I cannot see the notes from the multitask screen; instead I see the onfleet symbol over an opaque like screen. Second, while I am on a call I cannot complete any task since all that is shown is an opaque screen without the symbol... basically the app crashes when I am on the phone which I would have to kill the app and reopen it. Very annoying since this was not how it was before. It’s like this new update caused onfleet to take a few steps back.

Developer Response ,

Thanks for reporting these issues. We will need some additional information about the crashing behavior that you're reporting here. So that we can investigate with our iOS team, can you write to us at support@onfleet.com ? We can help from there.

Has potential

I’m sorry but logistically Onfleet needs to get it together. I’ve been using this app for several yrs and I am so sick of the constant U-turns or delivering on a one way street dropping off at the end of the block to then realize the next delivery is at the beginning of the same block and this stupid app had me drive past it requiring me to now go all the way around the block to complete the next delivery. Or my all time favorite, delivering to a apartment complex to one or more customers. Leave for my next delivery only to be sent back 2 deliveries later to the same apartment complex I was at 10 minutes earlier. I have downloaded free apps from the App Store that create tighter more efficient routes than Onfleet. After completing several hundred routes all over the Bay Area and logging several thousand miles when Im contacted by a company to run a route for them and I’m told that they use onfleet I let them know that I will be using Circuit to plan my route not onfleet and on a handful of occasions when the company I’m delivering for insists on me using onfleet I politely explain my position and let them know I’m no longer available for the route I was contacted to complete and add them to my list of companies I will no longer consider for work.

As I said in the beginning….Get it together onfleet, free apps are more efficient.

Developer Response ,

Thanks for the feedback on your routes, we're sorry to hear that their order has often been frustrating. Tasks are delivered to you in the order that your dispatcher assigns them. However, we do provide tools that allow dispatchers to optimize your tasks to avoid situations like one-way streets and multiple packages at the same complex, while reducing your driving time. These optimization actions can only be performed by your dispatchers and not directly as a driver in the app, but you also have the option of starting your tasks out of order if necessary.

Inaccurate millage readings

I’ve been using this app for a couple of weeks and have been comparing it to my odometer and google maps. It’s become quite clear that Onfleet is under calculating my miles by 8 percent. I estimated that will be over $1000 a year I’m loosing in millage reimbursement. So that means this app will cost me $1000 a year to use. I strongly suggest anyone using this app or considering using this app to measure it comparison with other apps. I contacted Alex, lead engineer in the support department and he gave me the lamest response how it was my odometer and google that was wrong and when I pressed him with my evidence he simple didn’t respond. I’ll assume he is aware of the design flaw and chooses to ignore it. If you get paid for miles, save yourself $1000 or more a year and use a different app because this app will steal money from you. If you are a dishonest employer this would be an excellent way to steal from your drivers. You would be able to steal thousands of dollars a year. Check it for yourself I’m sure your results will be similar to mine this app is literally a rip off.

Simple, Intuitive, Almost Everything you Need

It’s very easy to use: once you log in, you immediately see what tasks, if any, are assigned to you. Once you start a task, all the info about your drop-off is there: recipient name, destination notes, etc. The app gives you the ability to call or text the recipient, but it routes it through to company’s comms system, so neither your nor the recipient’s personal number is revealed.

Cons: there have been times (not many) when I needed to pause a task, complete the next task on the list, then return to the original task. This cannot be done. Once you start a task, you have to complete it, mark it as successful or failed, and then it disappears from your list. The only workaround is calling dispatch and asking them to adjust things for you.

Other than that, four stars.

Feedback

I love the app i just wish we could create and add tasks through our phones and also when i try calling a customer through the app not only does it give me a number different than the customers actual number it gives the customer my number as a different number too.
For example the business i work for is based in detroit when i arrived at the customers house and called him at the time i told him i would he told me he got a ohio number or chicago i can’t remember but my point is thats a whole different state and whole different number so other than these small issues the app is good with these fixed it would be 100%

Can be misleading

For the most part app is great. I think it’s a good system and I like using it. However I experienced today, it kept taking me in circles. When I would get to the destination, it would reroute me. Caused a major set back today. This is due my goal to deliver all packages during my shift. I understand there’s times your not going to be able to. With people working and other things. Everyone isn’t home all at once. I was determined to find it though, and I did. Good do a little better with organization of the routes, meaning all orders in that 10 mile radius of each other. Then move further away from that area. You will sometimes find yourself being sent back to an area you were at earlier to deliver a package. May be the sub contractor of whom your working.

Developer Response ,

Hi there, thanks for detailing your experience for us. We would like to look into the task where you were continually rerouted to determine if this was due to our system or your preferred navigation platform. Please get in touch with us at support@onfleet.com with any task IDs that we can look into where you experienced this kind of behavior. As to your greater routing issues, we do offer tools that your dispatchers can use to optimize your routes. Let your dispatch team know that they can reach out to our support team and we will work with them on implementing these tools to best suite your needs.

Great Delivery App

Pro’s and Con about this app.

Pro:

Not sure how many company use Onfleet api but it’s probably one of the easiest to use and understand. Layout is pretty much kept to a minimal. Everything you need is right in front of you. No need to tap this button and tap that button just to bring up a map. Interface is not clutter with useless information that you don’t need. App hasn’t crash on me yet so it runs pretty smooth. Although at time it does get a bit warm almost to the point of actually hot. This is runnng off of a iPhone 12 Pro.

Con’s:

The only con I would say about this app would be the location on toggle button at the top. When you are ready to start your delivery. You would toggle to the left or on and you will see your assign task for the day. If you don’t do that then you won’t see the task at hand. Wish I don’t have to that just to see that assign task. That’s about the only con thing I could say about this app.

So to sum it up. It’s a great app and is easy to use and learn. 5 stars to dev team and who ever else had a hand in this.

Scan-In Orders to Fulfill a Route

It would be a great value-add if you had to "fulfill" your route before you head out by scanning the correct barcodes.

Our team relies on human eyeballs, preferably two sets of human eyeballs, but we still make mistakes all the time. We go by reading the name printed on the receipt. But many humans have the same name. In addition, sometimes people place a delivery order and cancel it. Then they place another delivery order immediately after. This feature would eliminate human error in grabbing the wrong John Doe or the cancelled/incorrect order.

FYI incorrectly is always spelled incorrectly unless it's spelled incorrectly.

Almost perfect

I really like this app. If there’s ever a question about a delivery being completed, you can go back in your history and find the picture as proof. The app is easy to navigate. The only issue I have, is that you cannot suspend a task once you have started it. So, let’s say I start a task for delivery and that route has an extreme amount of traffic on it and I decide it would be easier to do my second delivery first to be able to come back to that first delivery from a different direction to avoid all the traffic. You cannot suspend the task that you are currently on to be able to go to a different task. There is simply no way to do it. That is the only major flaw that I see in this app so far.

Helpful tool

This app makes a complex delivery route easy to do. It allows for communication between the delivery person and the recipient without compromising the privacy of either. The map function facilitates accuracy of deliveries. The ability to record a note to identify obscure addresses is helpful. Not sure if the app suggests a sequential order for the route, if it does, this could be improved. There could be less backtracking over the route. Overall, Onfleet provides an excellent structured approach to delivering items for an amateur delivery person unfamiliar with the delivery route.