iPhone Screenshots

Description

The Ooma Smart Security mobile app, with the Ooma Telo communications hub and sensors, lets you secure and monitor your home from anywhere.

* Receive alerts when activity is detected with the option to remotely call 911 from your home phone number using your home address as the location of the emergency.

* Manage notification preferences and view real-time status and logs of all sensors.

* Add as many sensors as you need: Door/Window, Motion, and Water.

* Easy wireless installation of sensors anywhere in your home.

* Use the Home, Away, and Night modes to control when you would like to receive alerts about your sensor. Add up to seven additional modes for a total of ten.

*Use the new Ooma Keypad to switch mode from Away to Home using customized Pin codes.

* Use the mobile app to manually switch modes or automatically switch modes using a schedule with a time of day and day of week

* Rely on the Professional Monitoring Service to take care of your house when you are busy or not reachable.

* Save up to 30% on your Renters insurance by showing them your Smart Security Certificate by Ooma

* Learn more at ooma.com.

What’s New

Version 1.25.4

Version 1.25.4 brings several improvements:
-Battery-indicator added for Sirens with Battery Backup support
-Better user experience for a case when Remote 911 Call is manually triggered from the app: name of a mobile device (e.g. "Jim's iPhone") is now displayed in the logs section
-Provided additional information on what Distress Signal is and how it works
-Professional Monitoring agreement is now easier to read
-Privacy Terms are added under 'More' tab

Ratings and Reviews

4.8 out of 5
287 Ratings

287 Ratings

MelvynHopkins ,

Geo-Bomb!!!!

I’ve set my GeoReference and I could not be more delighted. The least attractive feature about this security system was the annoyance of pulling away from home and realizing I didn’t set the system before departing. With the heighten awareness of no texting while driving, forgetting to set my alarm once I arrived at my destination was a frequent occurrence. With GeoReferencing, my system knows when know one is home and sets the system to away :). ...and Yes! Upon arriving home it recognizes my device and sets my system to home before I enter my house. I feel so space-aged with this feature.

Miss Arwen ,

Exceptional Product & Poor customerservice service

I’ve had Ooma’s phone service almost since they started. The voice clarity has always been exceptional. The alarm system is just as good! It is simple and easy to use. Each component can be individually customized. My only concern is with customer service. Watch out! It is the Achilles heel of Ooma. Calls go overseas. Your explanation will be interrupt mid sentence to execute their prompts. They will make you jump through the same troubleshooting every time you call no matter what you say to them. Asking for higher level of support or for a supervisor will get you disconnected. I struggled to get higher level support. I couldn’t get there without going through a supervisor, and they again, ran me through the same troubleshooting. It took several days to activate a new base and the alarm system. I don’t think it’s a language barrier, just poor training and lack of independent thinking or judgement. The people act like robots, Ooma considers robo chat as 24 hour support. It is misleading. If that fails, you have to call during business hours to speak to someone.

At the domestic corporate level, they genuinely cared about my customer service experiences. I was pleased with their response to my emails. If Ooma resolves their customer service issue, they will be the best alarm system for the investment, and grow rapidly.

A product this good deserves proficient customer services to back it up.

The Buffather ,

Disappointed

No ability to add family members so they can use the app, not such a good mode/alert system, and no location detection capabilities. Everything is based on modes corresponding to timeframes. I want the system to alert me when I am not home, not only at a certain time each day. Fearing I wasted $ on multiple sensors and the upgraded Telo I was forced to buy. Especially now that the new “upgraded” ooma base station’s speaker doesn’t work now for some reason. My original Ooma Telo worked just fine for calls, the new one works fine for calls but the speaker won’t work for voicemail or audible alerts of a tripped sensor. Frustrated.

Not to mention the instructions that came with the sensors neglected to mention you have to press a pairing button on the base station to set up the sensors... had to call support to figure that out.

I fear this product isn’t going to be supported moving forward, as the app doesn’t even get updates often and is pretty much half-assed.

Developer Response ,

This is Anthony on the Product team at Ooma. Thanks for the feedback! Ever since we launched the app, you've always had the ability to log in with as many as 10 smart devices into the app. So, you and up to 9 of your family members can log in. In addition, you can add your family members as phone, SMS, and email contacts.

Location-based geofencing is coming soon, so I hope that will improve your experience. We'll send out an announcement when it's available.

Regarding pairing, you should only use the pairing button in the mobile app for pairing Home Security sensors. The pairing button on the back of the base station is not intended for this purpose. I apologize for the confusion from the support team. We have informed them of this clarification.

Regarding your Telo speaker, please make sure that your volume is turned up to hear voicemail and sensor alerts. If you are still experiencing any problems, please contact us at report-an-ooma-home-problem@ooma.com. We've been releasing app fixes and updates about once a month or even more frequently. Your feedback helps us make the product better, so thanks for that!

Information

Seller
Ooma, Inc.
Size
41.3 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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