OpenPhone: Second Phone Number 4+

Mostly Amazing Communication Tool

OpenPhone’s abilities are amazing for my small business use! As a team, we are able to communicate more effectively with our clients and stay a lot more organized. We love that we can mark a text as unread, tag each other internally, mute calls on devices while having it still ring on others, etc. However, the desktop and mobile apps need improvement integrating between each other because sometimes we don’t receive activity notifications on all devices and when we brought this issue to tech support’s attention they said it wasn’t a priority to fix because the issue seemed isolated to our use. We’ve tried to troubleshoot to confirm if it’s user error or not and it seems to be a tech issue. If you are an OpenPhone user and are also experiencing this issue, please contact support so they can prioritize resolving it because it is a key feature. Also, our phone numbers are now coming up as Spam Likely on the caller ID even when we’ve followed all steps to be registered as a legitimate business with the FTC and we do not cold call prospects. I suspect it’s because we are using a VOIP. Lastly, like most communication tools, it’s imperative to have strong WiFi or cell service for phone calls because the quality can be choppy or delayed. Make sure you have this first before investing in any VOIP. Overall, we are satisfied but wish the above things would be resolved.

Developer Response ,

Hello there, this is Gordon, product lead at OpenPhone. I appreciate your time and detailed feedback as we work to improve our app, constantly.

Perfect for keeping US number while overseas

When I moved overseas about a month ago, I panicked when I realized it would be more complicated than I thought to keep my US phone number functional, which is something I had to do to be able to keep working remotely for my US-based small company. I quickly found out Google Voice would not be sufficient for my needs (I need calls and texts to come through live and need to be able to connect audio to sharing platforms like webex), but thankfully did some searching around and found OpenPhone. The customer service reps were super responsive in answering my many questions, and were patient as I went through several iterations of getting the right account numbers from my current carrier to port my number over. I also appreciated that I could port my number while already out of the country, as I know that’s not possible with Google Voice. So far, the app is working super well - good call quality, has no problem connecting to platforms like webex, etc. I am still working through the text function (it seems like I can text through the app, but then messages come to me through iMessage still - could be that I don’t have a local phone number yet), but that is less important to me than the ability to use my phone number seamlessly. Really looking forward to having this app for the next few years while I’m abroad and am so thankful I found it - would highly recommend it to anyone who needs to keep a US number functional while overseas!

Use it for my business- best thing ever!!

Love that it helps keep all my business calls/texts separate from my personal! Love the scheduled sent messages, love that if I’m out and about other employees can access and respond to customers if I can’t, also love that I can add a message for when someone calls in- it has helped eliminate spam calls and make my business look so professional! This has been soooo helpful! I have noticed that if my phone is open any calls coming in go straight to voicemail- like it won’t even ring it just tells me that I missed a call and then moments later alerts me that I have a voicemail. But if my phone is locked then I will receive the call. I’ve also noticed that sometimes the scheduled text messages don’t actually send for when I’ve scheduled them. Example: I’ll type out a message and set to have it send in the morning but when morning comes the draft is no longer showing and nothing sent. Kind of annoying especially when it only does it sometimes. Those are the only things I am slightly annoyed by. But other than that this app is excellent!!

Developer Response ,

Hi there, thanks for reaching out. I'm happy to help you with this, sorry about the bad experience. Would you email me at support+vishal@openphone.co to let me know the phone number experiencing this issue? Thank you.