Optimum TV 12+

Service.

This Altice company is French, and is not Optimun anymore, they bought “Cablevision” and depend of the boxes you have. I have the “Altice” all in one that doesn’t need a Router. For the situation with the CV-19, they haven’t been doing the regular updates they usually do during the nights in order not to interrupt the viewers programs, because they have been working remotely.

Also, I learn how to do myself because I understand is so frustrating to trying to watch your programs and cannot do it because you have not idea what to do.

Here is my little help, If you have the “Altice” black box and also the small one if you have a secondary tv’s, unplug the main box from the back of it, for about 2-3 minutes, and plugged back and let it rebutted by itself, you can do that with your tv on that will show you a dark screen for few seconds, and then you’ll see how starting the rebutting of the box, and when finished the time will come out again, and turn on the box and you’ll see the program’s back.

I hope my suggestions work, and if he doesn’t at first, try again.

Good luck.

Guide doesn’t work since last update

Ever since the last update the guide works up until I try to see what’s on later in the evening. When I scroll an hour or more in advance and try to see what’s on other channels the guide jumps back to channel 2 before I get a chance to see what is on and on what channel. No matter how many times I try to scroll down to higher channels it just jumps back to channel 2. This happens on both my iPhone and iPad. Both are running the newest version of the app. This is typical of Altice service even though I can’t fault the app developer for the crappy cable/internet service provided by Altice. Can’t wait for Fios to come to town!

UPDATE: It’s been over a month and the app still does the same thing. In the guide, if you scroll past the current time to look at what’s on later in the day, and then scroll down the channels, the guide keeps snapping back up to the first channel before you can see what the other channels are showing later in the day. This only happens if you are trying to see what’s going to be on later, not what’s on presently. The App Developer replied asking me to email them with the particulars. THESE ARE THE PARTICULARS. JUST FIX IT!

Ответ разработчика ,

Hello! We are here for you and would really like to help with this! Please access the App Store and check for any new updates. If you still have an issue, please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^Juan

My Opinion

I don’t know why I changed to Altice! My main box has to be constantly rebooted because I lose the ability to rewind/fast forward live tv. Now I reboot and it still doesn’t work! My main phone now has to be in my living room instead of my kitchen! The cable box in my bedroom constantly loses the ability for me to look at the info feature, causing me to have to reboot. The internet in my daughter’s room on her tv is nonexistent! She can’t watch any apps! I can only watch Netflix, everything else it’s just buffering, buffering, and buffering. Which didn’t happen with the older system. I have to replace the battery in my remote, at least, once a month! Should I go on? This new system is a bust! And I absolutely HATE your customer service! There is a language barrier, and when they can’t help you, they simply disconnect! After being on the phone for 45 minutes. I downgraded and it was never put through! Bring that sh.t back to the states!

Ответ разработчика ,

Hi Andrea! I am sorry to hear about the issues you have been experiencing with your service. We are here for you and would like to help. Please feel free to email us back at AppSupport@alticeusa.com for further support.