Optimum 12+

More reliable than not

I went from using Optimum TV on my phone without much difficulty to receiving a message to upgrade (I couldn’t do so as that would make it an older version than the one I have been using). Now the app won’t open at all. I can’t imagine a company like Optimum being unable to offer online services. After all it is 2021. For those of you who are conserving this update well, DON’T bother.
It's now 2024 and Optimum TV is working 90% of the time. On occasion I can't log on but it usually is only for a short period of time and then it works. I wish the web site layout was a bit more intuitive but it's usual. Anyway back to my show.....

Ответ разработчика ,

Thanks for reaching out to us about the Optimum TV app. Our latest release requires iOS 13 to function. “We do try our best to support older operating systems for as long as possible. In this case, there were improvements where we were unable to continue employing iOS 12 and lower. For any other questions or concerns relating to our TV app, feel free to email us back at AppSupport@alticeusa.com for further support.

Doesn’t work if you are a cable TV only customer

This app requires you to be both an Optimum TV and Optimum Online customer, even though it is an Optimum TV related product. The app attempts to check that you are home by only working if connected to an internet connection that is your Optimum Online WAN IP. However, Optimum now has ISP competition in many areas. So if you are an Optimum TV customer, but your internet is through a different (better) ISP, this app is useless to you as a TV subscriber.

This app should be updated to get with the times. Optimum no longer has a service monopoly in many areas. I understand content agreements are worked out in a ways that you need to make sure people are using this from multiple out of home areas. All th modern over the top services have figured this out, Optimum need to figure it out as well.

Optimum should also make this app available for Apple TV without being an Altice One customer. It’s time to give up on the forced cable box subscription model. Again, there’s competition all over, and Optimum is going to loose customers to other ISPs and over the top TV providers if they start competing with compelling functionality and features.

Ответ разработчика ,

Hi -We'd be happy to answer any questions you have. Please feel free to reach out to us here: AppSupport@AlticeUSA.com. Thanks!

Awful - Developers need to use KISS method - new and pretty does not equal better

Where do I begin? The Guide needs to be resimplified and if you’re looking for a show that’s coming on in the next half hour, allow us to switch to that channel from the guide wherever we are on the time schedule. When going back to the guide after looking at a show’s details, go back to where we left off, not the beginning! How hard is that concept? When searching, need to sort by most recent first, regardless of the channel. Why are you listing shows scheduled a week away before those on today or tomorrow? In short, perhaps some user input before implementing this app would have been a good idea. Once again, Optimum shows its disregard for its customers. Always feel like Optimum is shoving whatever suits them down our throats making us feel like pennies waiting for change. UPDATE: Based on my review which echoes that of others and vice versa, the developers have no interest in what the user needs/wants may be. Ready to cut the cord soon anyway. So much good content available in streaming services for a better price. For what we pay for cable, a useful app is minimally expected.