Oregon Lottery 17+

I enjoy the Oregon Lottery app very much. I use the Live Keno games, scratch-it’s information and of course the scan tool. I enjoy reading about the winners. I would ask that they publish more winners than just three or four people, including the winners of the second chance scratch its. They could also make it to set up debit card information per your account. So as that people can purchase new Keno Tickets from home with the ticket barcode in your account in the event you win. I know id play much more keno if I could buy a new ticket after my games have ended and I’m already at home.

Thank you very much for all this feedback! We are currently working on adding a winners ticker to the top of the app so players can see more winners each day :) I will pass on the feedback on getting more stories out there as well. I will also pass on your feedback about wanting to purchase online. Thank you so much!

I love the app except for one thing. For some reason I keep having trouble with validating my account. I keep trying to get on app to check my tickets and it keeps saying that verification is needed and I totally understand that it’s necessary to validate identity but lately it’s been worse than ever. Normally it just makes me wait like 30 seconds and then I can get on and scan my tickets. But lately it keeps taking me to a different page and when I try to log on it just says loading for like 2 or 3 minutes and it says make sure I connected to the internet which I am for sure because I can get online and get on any website I want. I don’t know if it’s just a glitch or something but it’s getting extremely frustrating and annoying and I hope that you guys can figure out a better way to do the verification , otherwise I absolutely love everything about the app!!

We are sorry you experienced this, we had an issue last week that we fixed as we heard this was happening more often than normal. It hopefully is fixed for you now. If you are still seeing this, please log out and back in one more time and it should reset it. Go to My Lottery, gear icon at top right, scroll to bottom for Log Out. Thank you and we apologize for the inconvenience!

Raising my review because I do appreciate the constructive response from the developer. I really hope you will find a way to allow us to purchase tickets online in the near future (with proper credential and age verification of course, just like credit card companies and banks do).

Original review below.

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The app works OK... but the Oregon Lottery has done little to nothing to facilitate people in purchasing tickets during COVID-19. Most businesses have gone virtual during the pandemic, most schools and colleges as well... Grocery stores allow us to make purchases online, either directly or via Instacart. And food is delivered directly to our doorstep.

But not the Oregon Lottery. Buying a lottery ticket requires risking our lives going to a store, handling dirty dollar bills, touching screens and buttons... or talking to customer service at a store from less than 6 feet distance.

Why is that, Oregon Lottery? Why can’t you finally make the step and move to the 21st century, why can’t you allow Oregonians to play remotely, by creating a verified login, and a bank transfer? Banks and brokerages allow secure online banking for two decades, where large sums of money are being transacted... but you can’t allow us to buy at $10 ticket online? Really?

I think it is very clear. You guys are stuck in the 20th century and are too lazy. You get your money anyway so you don’t care.

Hi MikiMilano -
Thanks for your direct and honest feedback. Many of your points ring quite true. From the outside looking in, we can see why it might look “lazy” that we can’t quickly turn a corner to online sales, but there are many dynamics a play. We launched our first online product (Scoreboard) in 2019 and are in various phases of piloting other online products. Please understand that as a government agency, we have to always keep the public’s health and best interest at the forefront of all we do. There are many laws, gambling regulations, policies and statutes we have to balance in order to offer games of chance online. The technology itself is available, but the balancing of regulation, responsible gambling practices, retailer best interests and legislative approval must all be attained to move into a more digital product offering. We wish it were a simpler solution, and we appreciate the feedback. Thank you!