P&A Group - MyBenefits 4+

App doesn’t work. Every time I try to sign in I receive an error message that says “CommunicationError. We are unable to process your request at this time. Please try again later.” I’ve tried multiple times, on different days, different times of day, different WiFi/Internet connections, on cellular. I always get this same error message. This new app is complete garbage.

The app makes it very easy to confirm whether an item is eligible for FSA usage before purchase. With the EZ-Scan feature, simply scan the item’s barcode, and it immediately tells you whether or not it’s eligible. No more guessing, Google searches, or denied claims. It’s also a quick way to see what your account balance is.

No, I would not recommend attempting to use the app as a one-stop-shop for managing your FSA, but that’s not the point of this app. This is intended as a quick reference while you’re actively shopping. You’ll still need to log onto the computer every once and a while to do things like submitting documentation and making check reimbursement requests.

Please go back to the old app. This new version is so awful. Every time I try to log in it says my PW is incorrect and I have to change it every single time. Which is not the easiest thing to do either. And since we’re required to submit so much documentation for practically all transactions it should be very easy to use. But it’s not. This is literally the worst app ever.