ParkDC Permits 17+

Doesn’t let you print permits after scheduling them, says “visitor parking permit not available” via the app, but lets you schedule via the web interface, is confusing and nonstandard, and provides no way to upload screenshots to request help in the app.

This app is so terrible that you have to assume some type of nepotism or cronyism was involved in awarding the development contract. Still awful years later. What a waste of residents’ time.

We tend to have low expectations when it comes to government-related apps, but DDOT has figured this one out. With so many changes during the pandemic to rules about parking enforcement of course drivers and residents have every right to be frustrated but this app provides a streamlined and intuitive way to get parking permits (for visitors, contractors, cleaners etc). I had been using the desktop-based portal and was pleasantly surprised to see that all my past work (existing permits, info) was easily accessible in the app.
Well done DDOT!
(Just please keep the app fresh and bug-free!)

Idea and purpose of this App would be quite beneficial if significant improvements are made. First, developers need to add facial recognition to the app to log on especially since newer phones don’t use fingerprint for access. Second, the App printing function needs to be fixed. For the last couple of months when you try to print a permit from the App, it states it’s printing and can take a while but the system never displays the permit to print nor ask where to send the permit to print. Support was contacted about the printing issue but no action has been taken. A lot of works needs to go into debugging and updating this App.