SmarTrip 4+
Washington Metropolitan Area Transit Authority
-
- Free
Screenshots
Description
This app is an OPTIONAL tool that allows you to manage your SmarTrip® card and account. This app can NOT be used to pay your transit or parking fares. You do NOT need to setup a SmarTrip account to use SmarTrip in Apple Wallet.
Add SmarTrip to Apple Wallet:
- Open Apple Wallet on iPhone or Apple Watch
- Tap “+”, choose “Transit Card”, select “SmarTrip”
- In less than a minute you’ll have a new SmarTrip card in your Apple Wallet and be ready to tap to pay for rides or parking anywhere SmarTrip is accepted.
If you need to do account management, then:
- Install this optional SmarTrip app to register your card for account balance protection, check SmartBenefits, setup Auto-Reload, or buy money-saving unlimited transit passes.
Chat with us at WMATA.COM/CHAT or call 888-SMARTRIP (888-762-7874)
What’s New
Version 2.0.137
The latest version of this app contains bug fixes and performance improvements
Ratings and Reviews
Almost comically user-hostile
It’s hard to overstate how terrible this app is. TL;DR: after I finish this review I’m deleting it. I found it significantly easier to just use the plastic card and even gave up my attempt to use the app to recharge my card: going to a station and using a credit card was so much easier. For the nerds who care, the reason is that the input checking is buggy and rigid. For example, I had to give “today” as my date of birth, since it simply rejected my attempt to enter my birth month. Later, with some help, I figured out if I tried to enter my birth month, a few months later than the present month, the app would think I was trying to choose a birthday in the future and reject it. You can only reliably enter a birthdate if you start with the year (which is on the right) and work back to the month. This is only an example: the app is riddled with this kind of bad coding. And everywhere instead of letting you correct something it doesn’t like, it wipes the entry and makes you start over. In summary, stay away: got a stored value card and recharge it at stations. It’s a stinker
Developer Response ,
our app uses. If you have any additional questions please give us a call at 888.762.7874 (M—F, 7 am—8 pm) -KB
Registration needs lots of improvement
Asks for way more personal info than it needs for metro rides, in my opinion — there’s no way you need my address, phone number, and email just to sell me a train ticket, not to mention only the email actually needs to be accurate to get in and buy a ticket (leading me to believe it’s the only thing you should actually ask users to enter — why take the risk of storing additional PI if you don’t need it? Maybe phone is fine for MFA, but there isn’t MFA, so ??). Lack of autocomplete is frustrating — should just be an additional attribute you add to inputs, no? Had to suffer the registration forms twice because the validation on the email field broke when I tried to use Apple Hide My Email, and it wouldn’t let me continue even after entering a valid email. Bought two tickets because the UI was super unclear where my purchased ticket landed.
Developer Response ,
You can buy a virtual card directly in Apple Wallet. When you register your card, you are protecting your balance by providing the optional security information. Thanks for the additional details. Our developers use this feedback for future updates. -KB
Horrible app and extremely difficult WMATA employees
The app makes it near impossible to efficiently scan multiple passes from Apple wallet. Been in DC 7 months and have yet to meet a WMATA employee that cares about their job or knows how to talk to human beings without being degrading or unprofessional, let alone understand how the app works. Today one literally told me “no close that app and use Google.”
If you’re going to use the Metro and do SmartTrip just carry physical cards for other members of your family or have them put their own card on their app/phone. Otherwise Uber/Lyft bc the WMATA employees don’t care or even know how to make this app work.
Developer Response ,
Sorry to hear about your experience Jonny. Your virtual cards are in your Google Wallet and not in the SmarTrip app. The station manager was correct in informing you to use your Google Wallet. If you have issues with any of our staff while traveling please let us know by completing the online form at wmata.com/contactus -KB
App Privacy
The developer, Washington Metropolitan Area Transit Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Washington Metropolitan Area Transit Authory
- Size
- 64.5 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.