Payactiv 4+

This is a bad app and online tooo

First of all. The support agent don’t help at all!!!! They will tell you your number to look into your account and if they see a problem they won’t fix it!!!!! And when you tell them your problem they don’t fix it!!!!!! I’m tired of being nice to these people. After you tell them your problems depending on the problem, then they will tell you to show them your pay stub and when you do show them your pay stub, they telling you wait until the deduction of this payment is paid on this date. When you have bills to pay!!! And you want to access your pay activ account to transfer money to pay your bills early!!! You earn that money!!!! you can’t because of the deduction of what payment you owe them will come out of your check paid in full on that date!!!! It’s the same thing as the support team email. I told them my problem and it’s the same thing the agent support says. This is stupid. But they say don’t hesitate to email us or chat with us we’re here to help. YALL NOT HELPING AT ALLL!!! Yall take long time to fix things tooo. And waiting for the supervisor to call back. They call back LATE!!!

Great service and easy to use app

My new employer is enrolled in payactive.
I had started on the first day of the pay period so waiting almost 3 weeks for my first check was hard. With payactive all I did was enter my basic info, employer name, and without having to verify income or accounts just with my name address phone number social and employer name, I was able to get what essentially was a payday loan but only this will be automatically taken out of my next paycheck, and for less than $5 in fees total the money was instantly transferred to my debit card (less fees if overnight transfer to bank account).!!!
If you need a payday loan and can get your employer to come up when registering with payactive then this is there way to go!!!
The app was very user friendly and for those with accessibility friendly needs is 5 stars in the readability and ease of comprehension and use scale! The interface and menus are very simple and clear, plus the colors and fonts make it just a very easy and great app!!!

Developer Response ,

Hi there, thanks so much for sharing your positive experience with our app. It makes our day. If you have any feedback, comments, etc., please don't hesitate to email support@payactiv.com.

Great Concept, Poor Delivery

When my employer sent out an email saying they were partnering with Payactiv and the benefits of it, I was excited! After using the app though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate payactiv

Developer Response ,

Hi Lexybby189, PayActiv is all about providing a helping hand in the times of trouble. We are sorry that you could not utilize us when you needed us the most. Kindly drop us a line at support@payactiv.com including your username and the employee ID. We will ensure that you don't have to face any inconvenience on the app again.