Payactiv 4+

My new employer is enrolled in payactive.
I had started on the first day of the pay period so waiting almost 3 weeks for my first check was hard. With payactive all I did was enter my basic info, employer name, and without having to verify income or accounts just with my name address phone number social and employer name, I was able to get what essentially was a payday loan but only this will be automatically taken out of my next paycheck, and for less than $5 in fees total the money was instantly transferred to my debit card (less fees if overnight transfer to bank account).!!!
If you need a payday loan and can get your employer to come up when registering with payactive then this is there way to go!!!
The app was very user friendly and for those with accessibility friendly needs is 5 stars in the readability and ease of comprehension and use scale! The interface and menus are very simple and clear, plus the colors and fonts make it just a very easy and great app!!!

Hi there, thanks so much for sharing your positive experience with our app. It makes our day. If you have any feedback, comments, etc., please don't hesitate to email support@payactiv.com.

When my employer sent out an email saying they were partnering with Payactiv and the benefits of it, I was excited! After using the app though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate payactiv

Hi Lexybby189, PayActiv is all about providing a helping hand in the times of trouble. We are sorry that you could not utilize us when you needed us the most. Kindly drop us a line at support@payactiv.com including your username and the employee ID. We will ensure that you don't have to face any inconvenience on the app again.

BBB Complaint
On Jan 26th 6:30am Gamefly made a temporary authorization hold which they release immediately after speaking with them. General merchant policy sais to allow 2-5 business days for the pending charge to fall off. Depending on the bank they have seen it stay on longer. I’ve called dozens of times to only be asked “Did you use your Payactiv card for this purchase” After saying yes they just route you to “Card member services” Which is basically what you see on the app in Voice text! Absolutely no real help around for 2 weeks. Do they trust the fake reviews, they’re a start up faking it. They have given me the run around for 2 weeks. I
have given up on even disputing the hold this bank has
made. They obviously will let it fall of nature after 31 days. Imagine if we were talking Hundreds of dollars. Who would ever known some random rural bank in nowhere land Kansas partnered with low budget high overhead Tech company in California was a good idea. The app takes decades to load, no customer service available anywhere and you get the worst banking service imaginable. Out employer boasts about offering EWA and we opt into it. Yet, Payactiv in all their glory fail to even set that up. The customer service might as well be Roast master General from Comedy Central telling everyone to F off.
Desired Settlement: Billing adjustment

Hi there, we sincerely apologize for the inconvenience. Our team tried calling you, but it went to voicemail. If it's not too much to ask for, please drop your callback details at support@payactiv.com with "App reviews" in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will get back to you ASAP.