PetBacker: Dog Cat Pet Sitting 4+

Returning User

This is my second experience with PetBacker. My first experience was okay. I did not receive many job requests and it was not my favorite. Since rejoining, the customer service is outstanding! It is really important to abide by their rules and policies because this greatly affects your sitter presence when owners are looking to hire. In the last 12 hours, I’ve had 2 requests. Yes, getting 3 reviews helps the pet owners be more assured that you’re not just looking for a quick buck but you’re invested in the site. If you have a few friends even from other sites, they can write a review to help you get established. I’m very pleased so far and can’t wait to get the most out of the site.

Stay away DO NOT USE!

I downloaded the app just as another source for my pet sitting/ Rover business. Didn’t hear anything for months and finally last week got a request. Great right? Wrong. Couldn’t give the client a quote with out getting 3 “friends and family” reviews (I have multiple reviews on other sites as well as multiple background checks). Finally got to send a quote, the client accepted and hired me within a minute. She requested overnights only, I met with her for a meet and greet and it turns out she wants a drop in visit during the day as well as the breakfast/ dinner visits that the overnight rate includes. Now there’s no way I can add this extra charge to it and I’m getting screwed (cause I can’t just leave the dogs kenneled for the whole day for 7 days) not just because of the fees but out of the money for the extra visits. I’m finishing this job and after that I am done with PetBacker.
Update: finished the job, had PayPal added as the payment method and waited almost 5 days to get paid. And I only got paid after I complained to their “support” multiple times. Even the client I had on there was ok with going to rover for my business. Never again.

I have multiple reviews on multiple sites I offer pet sitting thru. DO NOT USE THIS APP, SITTER OR PET OWNER ALIKE, THEY DO NOT DO BACKGROUND CHECKS ON THE SITTERS.

Developer Response ,

Hi. We require Pet sitters to have ID, Testimonials, Recommendation proving that they are Real pet lovers before they are allowed to start work to ensure the reliability and quality of the Service on PetBacker. Pets are live animals & we take efforts to ensure their safety & happiness. There were no verified reviews from your profile on other websites and you do not any pet lovers to recommend you on your profile on PetBacker so we were waiting for one before sending you jobs. The normal process for selected areas is that we need to ensure the Pet Host is capable of doing a job well only then can we start marketing their services.

Thank you for the feedback on the app functionality, we will be improving the app to allow for additional charges/tips after the initial booking was made to facilitate sitters to add on other services. At the moment, experienced pet sitters/hosts will always ask a pet owner for "Book again" to add on payment for any additional changes. We suggest that Pet Hosts or Sitters request for a cancellation of the booking and make a new booking instead if there is a BIG change in what was requested previously unless the love for pets is more than the concern of money.

According to our Terms and Conditions, there is a Grace Period for Owner to Dispute the quality of the job or to give reviews which we have to follow. Sitters with positive reviews on the same day that has been verified by the owner will get their payment asap while those without will have to wait for 2-7 banking days before payment is released. Thank you for your understanding and support.

Highly not recommended

I had worked for them for about 3 years never had an issue until one day I was caring for a ladies cat and the day she was suppose to pick him up he went missing hiding somewhere in my house I did everything I could of done informed her and the company and found the cat the next day she lied to the company said her cat was found dead in my bushes which was a lie the company never paid me for my job even tho her cat was found and given to her the next day. On top of that they didn’t pay me and they were charging me the amount they were going to pay me!!! They investigated poorly even tho I had posted pics of her pet multiple times during my care they still met her at her favor plus they take out money from your pay they take forever to pay u, they use PayPal so in order to pay u the company takes its time for yr pay to clear with them then u send the funds to PayPal and u have to wait for PayPal to clear and once it clears they charge u a fee to send the payments to yr bank account. I highly don’t recommend

Developer Response ,

Ensuring pet safety is our topmost priority, we apologize for any inconvenience caused during the investigation process. We encourage you to reach out to our support team for further assistance. We value your feedback and aim to address your concerns promptly.