Petivity 4+

Mostly accurate life saver

I’ve had 3 of these for under 2 weeks for my 2 cats. I have a cat with cystitis and this let us get a handle on when he is going and we took him the vet after multiple days of not urinating to intervene for a serious medical issue.

It is mostly accurate after the training. I use a security camera so I can be sure it is logging the correct cat. It entirely missed one cat’s urination without even showing an “entered” event and there is no way to manually add an event. It also mistakenly marked a single visit with urination and defection as only urination, but that is an understandable difficult situation.

The weight recorded is sometimes wildly inaccurate showing my 16 pound cat weighing 4 or 10 pounds. I have leveled them and followed all the setup directions.

The only options are sign in with google or apple, but creating an account would be preferred. There is no way to share the login with a family member.

It would be better if it would provide insight into long times spent in the litter box indicative of straining. It would also be good to see notice of “enterered” events where the cat gives up and leaves without using the box, as opposed to just checking out the boxes and then deciding right after to use a different box.

Good device for keeping tabs on your cats weight and litter box usage.

Update(14-Aug-24): The manufacturer released an update that greatly helped with the problem of forgetting which cat is which. It now is a much better experience. I changed my rating from two to five stars Original Review: I have two cats, one weighing around 10.5 lbs and the other around 14.5 lbs so you think it would be able to tell them apart. While the Petivity device itself is great, the app has some significant issues. The app often confuses my cats, leading to incorrect alerts. For example, I'll receive notifications saying a cat hasn't used the litter box in days, but this is only because the app has reverted back into learning mode and can’t tell which cat is which. Even after I manually update the events to correct this, the alert persists, and the reporting remains inaccurate. This makes it difficult to rely on the app for accurate monitoring.

Respuesta del desarrollador ,

Thank you for following up to share your updated review. We're grateful to have you and your two cats as a part of the Petivity family and it is wonderful to hear you have seen positive changes. If there is ever anything we can help you with, please feel free to contact us directly at 866-979-2477, 8:00 am – 5:00 pm, 7-days a week, CT, or via email at support@petivity.com so we may further assist. We’re always here for you and your cats. – Your Petivity Team

Generates Inaccurate Data / Alerts. No useful push notifications.

The app is underwhelming development-wise and data syncing is lagging (if it even happens at all.) It’d be nice to receive push notifications when a certain cat enters / uses the box instead of needing to check the app throughout the day. The most frustrating part of this app is despite manually assigning each event to the appropriate cat while in learning mode, the app continuously generates inaccurate data linking it to the very first cat registered to the scale. Therefore, the entire month of weight data has gotten screwed up and there is no way to fix this manually. The end of month report is essentially useless now. I’ve tried everything. Customer service doesn't understand my issue and is unable to help me. 3/4 cats have yet to have their events synced to their profile. 1/4 cats have completely skewed data. This is incredibly frustrating. A completely trivial matter, but the ability to upload your own profile picture for each cat would be ideal given the minimal selection of cartoon cat avatars.

Respuesta del desarrollador ,

Thanks for being part of the Petivity family. We appreciate your honest feedback and apologize for any difficulties associated with the app. We’re happy to share that the app features an option to see real-time notifications. These can be turned on and off on each cat's profile in the notifications section in settings. The initial training phase helps the monitor learn and provide the most accurate data. While the monitor does rely on your input for the first week or so, the frequency of event notifications will decrease once you reach 8+ labeled events per cat. If an event arrives mislabeled, there is an option to edit the event to attribute it to the proper cat or elimination. We appreciate your interest in having the ability to upload your cats' photos to the app and have shared this with our team as we’re always looking for enhancements that will benefit all users. Additionally, we want you to have the best Petivity experience, and we are working hard to identify the source of any slowness in app performance. We appreciate you sticking with us, and we would love to learn more and offer additional assistance. We invite you to
visit
Petivity.com
and select the paw print at the bottom of the page to schedule an appointment with our team so we can help troubleshoot over the phone while looking at the data in the backend of the household to see if we can help improve performance. You may also connect with
us directly at 866-979-2477, 8:00 am – 5:00 pm, 7 days a week, CT, or via email at
support@petivity.com
. We’re always here for you. – Your Petivity Team