iPhone Screenshots

Description

Submitting a claim and getting your money back is faster and easier than ever.

Now you can:
-SETUP DIRECT DEPOSIT: Just enter your debit card information into our secure system.
-AVOID MESSY PAPERWORK: Take photos of important documents and easily submit claims
-TRACK CLAIMS IN REAL-TIME: Track your claim status and find out when you’re getting paid back.

It’s Petplan made easy.

What’s New

Version 5.3.0

Bug fixes and other enhancements.

Ratings and Reviews

4.0 out of 5
1.1K Ratings

1.1K Ratings

Pigglette69 ,

New App Horrific, Insurance Fantastic

New App is a joke. Loose the Leo interface, it annoying and usually covering something useful. Half the features don’t work, like updating your pet’s info. You can fill it in and pick a photo from your library, but it doesn’t load the photo or save the information. The original App worked just fine on a iPad even in landscape mode. The last Version wouldn’t work at all and the response was use a iPhone, computer, or phone. This one works somewhat, and if it somehow pops into landscape you can’t see the bottom. Like other reviews I give the application 1 star and PetPlan 10 stars.

Update: Used the latest update and it was very improved. All the features worked to make my entry without issues. The only reason it’s not five stars, is it still doesn’t do landscape on iPad. Guess it’s my issue for not living on my phone.

Developer Response ,

We’re really sorry to hear about your experience. We just released an update to our app that should fix the bugs you’re experiencing. If you’re still having issues, please let us know at help@gopetplan.com. We’re always striving to make improvements, so check back for weekly updates in the immediate future.

hurolope ,

Embarrassingly bad

I’m not sure who designed and approved this app, but they need to find a new career. It’s shockingly bad. It does function after the recent update, which is a good first step, but you can’t see enough info about your policies and claims. The billing tab makes no sense and the payments don’t match what actually comes out of my account. All you can see of your claims is the number, which means nothing to me when I track what invoices I’ve sent in, and the amount paid. You used to be able to see the EOB. Leo and the claim submission is awful, I don’t understand who thought that would be an improvement over clicking a few buttons and entering some basic info. It’s all so inefficient. You have to call to figure out anything about your policies, and the phone recording says “use our new app to check your claim status, update your payment information, etc”; it’s very strange that they’re pushing people to use the app when it’s not useful at all. And I’d love to use the app instead because I hate calling any company, but I can’t. Because the app is useless.

Update - it’s gotten worse, if that was even possible, since I originally wrote this. Now I can only see 3 claims for each of my pets, still can’t see the EOBs, can’t load the documents I’ve uploaded for claims, keep getting an error message when I try to enter my direct deposit info and update the card on file. What is happening? Please take these comments seriously and fix the app.

Developer Response ,

We appreciate you sharing your feedback and are sorry for the problems you experienced. We are releasing a new update that should make our app faster and easier to use. If you still need help, please email us at help@gopetplan.com. We’re always working hard to improve the app, so check back weekly for updates in the near future.

ks2dogs ,

Disappointed is an understatement

As a client for almost 10 years ensuring two pets, I have routinely referred even random strangers to Petplan due to the great Customer Service and ease of claims administration. The new app and website are AWFUL. I just filed first claim online, no confirmation, no claim number and doesn’t show in my history and the easy press to call customer service is no longer an option. In case it might have been isolated incident, I perused the other reviews to find sadly it is not. As someone who sells software, I am dumbfounded that this could get through QA or that ANYONE viewed this as a better UI. We are adults and don’t need a cartoon to walk us through each step to file a claim. And to top it off, as Leo takes you through each step, edit/back options are nonexistent. In my case, as I was nearing the end the question ‘do you have additional invoices popped up’. My keyboard is super sensitive and I inadvertently clicked yes. There was no way to change that reply so I was forced to cancel the entire claim only to redo the entire process again with Leo. The last app was so far superior to this one even though I encountered glitches on the page opened after submission...that small hassle would be welcomed compared to this app and website. Sure hoping big improvements as would hate to be forced to email all claims, extra burden for all.

Developer Response ,

We appreciate you sharing your feedback and are sorry for the problems you experienced. We’re always working hard to improve the app, and are releasing a new update that will make it faster and easier to file a claim. Please check back weekly for updates in the near future. If you still need help, please email us at help@gopetplan.com and we'll be sure to respond.

App Privacy

The developer, Fetch Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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