Philippine Airlines 4+

The mobile boarding pass is not reliable specially when you have a connection. Better ger a paper version!

First time I tried using this app’s mobile boarding pass for my trip 8/1/24 trip itinerary DVO-PPS with connection in Mnl, thus Dvo to Mnl to Pps and thus two boarding passes, one for Dvo-Mnl and another boarding pass Mnl-PPS: the mobile boarding pass was only available in the app for my Dvo-Mnl leg of the itinerary, its no longer available in the app during the Mnl-Pps leg. The booking itinerary is already marked as “Past trip” and thus you can no longer access the boarding pass.

Hi, AmoKawDaan. Thank you for sharing your experience with the mobile boarding pass. We appreciate your feedback and understand how important it is for your journey to be seamless, especially when you have connecting flights. For future trips, we also recommend saving the screenshot of your boarding pass as a backup, just in case.

We’re continually working to improve our app’s functionality, and your input helps us make it better. Should you need any assistance with your future travels, we’re here to help: https://pal.my.site.com/! Safe travels, and we look forward to serving you again soon.

This app is so useless. I bought my flight tickets in June through the website. Since my trip is coming up, I decided to download the app. First, I tried to set up an account and it would not let me get passed the set up password and it kept saying it was invalid. I read the bad reviews and saw that people had the same issues. The person responding to the bad reviews listed parameters to set up a valid password and I followed them. And still the App kept saying password is invalid. I gave up after 30 min. So, I just decided to look for my flight info. Another failure. It could not find my flight. This will be the only and last time I am going to use Philippine Airline. If their app does not even work to check in your flight or just a basic flight information, what other problem will arise flying with them. Wish me luck!

Hello, HotSauceOnErrthang. We’re sorry to hear about the difficulties you’ve experienced with our app. Your feedback is invaluable and helps us enhance the app for all our users.

In the meantime, you can manage your flights through our website at www.philippineairlines.com. If you need further assistance, our PAL Help Page is available here: https://pal.my.site.com/.

Thank you for letting us know about the issue, and we appreciate your patience as we work to improve our services.

I’ve flown a few times for travel and booked on the website and app. They want you to add any suffix to your name in the same block as your first and middle name instead of having a separate drop down menu. I have flown twice with them with no issues other than extreme difficulty getting the app or the website to work. Today I checked in and was told the no suffix was an issue (kind of funny since it wasn’t an issue on the flight yesterday). I had to leave the terminal and go to ticketing and pay 1000 pesos to have the suffix added to my name on my ticket. They are too cheap to update their app or their website and have no problem charging the costumer to add to letters to the end of his name at check in.

Hi, Roscoe18z. We regret to learn of your reported experience. We truly welcome your feedback as this helps us gauge the efficiency of our app.



Please be advised that the name indicated on your ticket must be exactly the same as the name reflected in the ID presented. You may reach out to our 24/7 chat for further assistance with your booking concern: https://bit.ly/3V4FiCk.


Thank you for taking the time to share your feedback with us.