In April I did the free trial for a week. I immediately liked it. The commercials I don’t mind bc what if you have to get up and do something when the commercial is on. It just works for me. So I paid the first month after the free trial ended and then like a week later it charged me again and I was like oh no so I canceled it. Well come to find out it charged me twice bc of apple and Philo. So like last week I set another account up, well tonight at midnight it’s suppose to charge me for the month but I wouldn’t have the fee till next week so I chatted with customer service and the chat expert was amazing! I couldn’t change the billing date bc it’s technically a free trial till midnight, well the chat expert Kyle b was amazing at helping me out. He saw that I had an account an April I expressed my concerns and he helped me out. I have a fire stick tv and the app works perfectly. When I’m watching it on my phone in the living room I don’t have an issue. I really enjoy the app and I’m very grateful that Kyle b was able to help me and resolve my issues from my first account. I plan on keeping Philo for awhile.

This app is so good because it has a lot of channels and shows that I love to watch but it’s lacking in some ways. For example you should be able to watch show that have previously aired just in case you missed an episode or want to watch a movie, I don’t know why philo allows a certain amount of channels to let you watch previously aired shows or movies, plus it dosent even tell you when you are allowed to watch it when it airs on live tv. And another concern I had was that there is no Cartoon Network channel on philo. Why? You guys have add ons for starz and epix but why no Cartoon Network or showtime? Doesn't make a whole lot of sense to me. And the last thing I wanted to add is why do some channels not have all the seasons? For example jersey shore only has season 3 and 4, and black ink crew only has season 8 and 9, dosen’t really make sense. But overall I like the app and all the good shows it had but it needs a lot of improvements. I’m not gonna pay $25 a month just for a couple of channels when half of them you cant even watch what previously aired, some of the seasons are not even available and some channels that most people enjoy aren’t even there… i’d rather just stick to sling unless philo changes their game.

The only thing I have problems with his each time I open the app and I’m scrolling through the different shows and episode the app goes completely back right to my home screen. It just takes me right out of the app and it’s not my phone. It’s the app at Southlake keeps crashing. Please fix ASAP. I wouldn’t mind this subscription, but why do that if your apps gonna constantly Crash I’m using an iPhone 16 Pro Max and every time I open the app sometimes as I’m going through the list of shows and movies it just goes right out of the app and right back to my home screen I don’t know how to report any crash app bugs but this app is very buggy when it comes to Crash and cousins I just download it and it’s Crash and awful lot. Please fix. and when it gets fixed if anything, and it works great, I’ll go ahead and re-change my star rating. I’ll take it clear up to Five. right now I’m submitting this review with the two star rating because like I said every time I launch the app it’s Crash and I even restarted my phone. Turn my phone back on then re-open the app again and it’s doing the same thing every time I open it, it’s crashing a lot and I got a subscription. besides that this would be a real real great app. Thank you keep up the good work. and one more question if you can, if you can get a hold of the Accessibility team of some kind to help make the app more voiceover friendly like I said because I’m using the screen reader and if it’s possible to have it more accessible, that would really be great. Thank you. i’m also looking into signing up for a monthly subscription. I’ll try the free seven day trial first and then just go from here

Really disappointed in this streaming app more than any others. Can not stream anything without getting frustrated and angry because nothing will just simply play. it’s also way more expensive than most others, but with a pathetic selection of mostly older stuff to watch so I don’t understand why it’s so much more expensive. That would be fine if it actually played the one show I subscribed to be able to watch . I thought well maybe it’s just that show… but nope it’s every one. I press play it starts to stream but then immediately it starts counting down the seconds to the next episode and switches to the next episodes, & then it does it again 3 seconds into the next episode it’s counting down to the next episode. I was not able to watch 1/2 of the episodes just the few it randomly decided to actually play in full. & it’s really frustrating to even get it to do that. Given how ridiculously difficult it is to try to even watch one full episode this should be no more than FREE! This is not due to my internet connection or anything else on my end & it’s evident the app is just glitching constantly. I’ve tested this over weeks. I tried resetting the phone , also made sure the app is up to date. Will recommend nobody I know pays for this after this experience.