Picture Fish - Fish Identifier 4+

Results in under 60 seconds total.

I’ve been trying to identify some fish we got at Petsmart. I suspected that they were labeled incorrectly, searched online for” how do I identify my aquarium fish with a picture” I had the answer less than 60 seconds later, including searching for this app, installing it and taking the picture of the fish. That’s 100% as advertised. Kudos!

Useful app but…

I tested this app on a fish I already knew and already did research on and this app didn’t give me the result I expected. It gave me 3 different pictures, which for a fact didn’t even come close to what my fish looked like, and it gave me a very specific name for the picture of my fish but when I searched that fish name up on Safari, the result was completely different than my fish so it was really weird.
Although, I did try again with 2 other fish and got the correct results once I did research again.
This app is very useful but due to the fact that I got different results from the app than my research, I must remain concerned about whether or not I’ll get the correct information for my fish through the app.
Thank you!

Developer Response ,

Hello, if you are not sure about the identification result, you may also sent picture to us at support@picturefishai.com for checking. We will have experienced fish expert here checking for you.

Feeling trapped in $20 subscription :|

I signed up for a free trial of the premium service when I downloaded the app (because it wasn’t clear how not to - I didn’t really want to). When I first used the app, it did not accurately identify a fish for me, so I decided the first day to cancel the trial. I have been trying to cancel the trial and subsequent subscription since then, but I have received no response to 2 messages to their VIP support center, and the email address listed in the app store for support is not working (I get bouncebacks). It is unacceptable that they don’t have a way to cancel the subscription in the app, AND that they won’t reply to my messages. I think this is probably a combo of poor service and design... but it feels a lot like a trap, or scam. Not happy. Will be reporting them to my credit card company.

Developer Response ,

I’m sorry you had such an unpleasant encounter with us. We are continuously working on improving Picture Fish. And we feel sorry for not making cancel instructions clear enough to you. Information about auto-renewal and cancel instruction has been informed when you start the free trial as well as on the subscription confirmation from Apple. You may manage your subscription in the Settings on your phone. We treasure every user and response to all the emails. Would you please have a re-check if you sent email to support@picturefishai.com? We're always ready for help.