Pilot: myRewards‪+‬ 4+

Trying to find a parking spot at night and sometimes in the day and got to pay for it don’t make sense if the Love’s don’t charge why do you? To me that’s been greedy we work for you and everyone else in the USA that’s not right I understand things in the store and fuel going up but charge Drivers for parking that’s not right and most parking lots got holes and trash in it you are not making it bigger if you do it will have more pay parking....I am just “1” Truck Driver so I know this don’t mean nothing to you, yes I Fuel and buy somethings at your store but I Sleep at the Love’s it’s FREE I am very appreciate the fuel points but come on have you forgot who made you as big as you are IF YOU GOT IT A TRUCK DRIVER BROUGHT IT TO YOU 🚛🚚😊🙃😇.... Thank You for your time.

First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.

I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.

For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).

I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and Pilot are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame.
I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!