Pit Boss Grills 4+

This grill is awesome, however the app is so flawed, it should be embarrassed.

Everything about this grill/smoker is fantastic, but in all seriousness, the app is ridiculous. From getting two alerts for the same thing, alerts while on the app saying the smoker has turned off, when it hasn’t, to not being able to set temps in incriminates of 5, is absolutely amateurish. If I couldn’t set my probes to my desired temp, and it actually read to temp, I would have returned this thing immediately. However, I know that software issues is way easier to fix than hardware, which I know isn’t the problem, but with that being said, it appears the last 4 or so updates had to do with these kinda of fixes, but it obviously didn’t take.

PitBoss! Fix your app. Don’t turn customers away from your product because of reviews for app issues. Your smoker is great, just fix this software issue!

This is the first negative review I’ve ever written. If I’m unhappy with a place or product, I normally keep my opinion to myself so that I don’t harm someone’s business.

This app is so bad that I can’t keep it to myself. I own an Austin XL, a Laredo 1000 Platinum, and a 1600 Pro Series. I love the Pit Boss brand and the food that comes out of them. Unfortunately, the app is not as good as the smoker. Every page in the app is preceded by an error warning. Sometimes the tab loads after the warning, and sometimes it doesn’t. I regularly have to remove my smokers and then re add them for them to show up, and then minutes later an error occurs and I can’t control them through the app again. It’s Thanksgiving and I’m running all three smokers. I have to keep coming outside to ensure they are running the right temps as opposed to being able to work on other dishes.

The Austin XL doesn’t have Bluetooth, so I can’t complain about that one. The others were desirable to me because of the Bluetooth. The 1600 cost a grand and the Laredo was $500. The apps should work when you charge that much. It has been several years that I have been trying and failing to use the apps. You’ve had enough time to work out the bugs. Please fix this!

No Wi-Fi connectivity to monitor when away, bluetooth range poor, no longer can set temp in increment of 5 degrees, no display on what functions, auger, fan, igniter are working. And that’s just the beginning, spend time reading other reviews to see what else is missing. Worst part is you need to update the firmware for the smoker so it will work with the new app, and once you do you can’t go back to the old app that worked just fine, you will be stuck with the new app. I hope Pitboss resolves these missing features sooner than later. I wish I had read the reviews before blindly updating my smoker… Update: OK now they brought back the icons telling you what’s going on with the grill. But now you cannot set a temperature between 250 and 300 degrees, lol, You have to do it from the grill. OK Pit Boss keep working you’ll get there someday. Would like to upgrade the stars, but icons were the least of my concerns, You need to give us more flexibility with the temperature. Once you get those critical fixes done, I can upgrade it back to four or five stars. Good luck!