Planet Fitness Workouts 4+

I just joined planet fitness and so far I have been treated with the most respect. I left workout anytime to come here since the lady up front at workout anytime was very rude to me and wouldn’t allow me to bring my daughter with me to workout. People want to go someone where they feel wanted , not somewhere where they feel like they aren’t welcome and told your back again , like what does it matter if someone comes back when their a member and haven’t done anything wrong. I could understand if I damaged something or did something but none of that have I done at workout anytime I have felt more welcome at Planet fitness then workout anytime. All I had to do yesterday was call planet fitness and the guy up front told me I was welcome to come with my daughter. The only suggestion I have for planet fitness is on the app putting a place for pictures to be took inside the app. To keep track of your progress. Other then that I have enjoyed it at planet fitness and was thankful to the staff who aloud me to be a guest before I joined!

Thank you for reaching out. If you have questions or concerns related to a recent visit or experience, contact the club here https://www.planetfitness.com/gyms. If you have any technical questions related to the app, we would be happy to help!

I haven’t tested out everything else on the app; I do my own workout and I’m sure there are MANY amazing tools for people and the crowd meter is just one tiny thing compared to the vast ways this app can benefit your workout, HOWEVER: I think it’s a big deal since I bet EVERYONE looks at it and regardless of how a person works out, NO ONE likes working out in a gym that’s too crowded; that’s universal and I WOULD be using this feature all the time if it were actually accurate.

The crowd meter on the app is deceptive and stupid. I was there the other day with two bars and it was pretty busy. I had to wait to use some equipment, and at that point I checked again and it had 3 bars. It never filled in more bars than that though. So by this logic 4 bars should be maxed out; or 5 bars MAYBE if there are like, lines to use everything! Why would it go up to TEN BARS and make us think it isn’t busy! The fact that PF tries to make it LOOK like it isn’t very busy renders the whole thing useless and deceptive.

I thought it was a neat feature that I’d use a lot when I signed up, but now I see it’s only a marketing ploy and PF is a lot busier than anyone would ever want. You should be truthful about it and 3 bars should really be around 7. Or change it to 5 bars being the max. Either way, the way it’s set up now with 10 bars and only having it at 2-3 all week long is misleading and pointless.

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As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history.

But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off.

Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.

Thank you for providing us with your feedback! We will continue to improve our mobile app and plan to include more features in future updates. Please stay tuned as we continue to make updates to the app to enhance your mobile experience!