Fitness Connection 17+

Very Useful

I’ve then with Fitness Connection for several months now and really enjoy that app to find out what classes are upcoming and he was teaching them my favorite classes yoga and it also helps to see what the hours of the childcare are still then I can plan my work out around it’s schedule. I like that you can change the location is and see what other classes are going on at different locations, should you miss your class at your local fitness connection you can go to another. I would definitely recommend having the app on your phone if you’re into the classes.

I dont usually do this

I um don’t normally write reviews but i feel maybe this will help. I just started going to fitness connection somewhat in the area i live in and i got a subscription through there. It seems really cool and I'm excited to see how far i get as a beginner to this workout stuff. I thought by downloading the app i could see my subscription and change the card its on and pay for it but it turns out you guys don't have that feature. So um the only thing id have to say about the app is that maybe we should be able to have our own personal accounts we could log into, be able to see our subscription, cancel it or change/upgrade it within the app. We could see when our next payment is, change the payment method or maybe update the card its on, just for easier access incase no one can actually make it to the gym or do in the gym at that moment. Maybe there could even be something on there to track our progress from when we first started, like how much we were able to lift that first week vs two months later. Just brainstorming but other than that it seems pretty cool.

User Experience Lacking

I downloaded the app and made an account to use a digital guest pass that was shared with me by my son. At the end of the trial, I used *this app* to go through the membership sign up process but it somehow can’t figure out that I’m now a member and no longer just a guest. It’s not clear at all how to resolve this. On top of that, the user databases between this app and the FC website are not synced up so you actually need *two* separate user accounts that don’t appear to be connected in any way. Except that somehow the FC website knew that I was a new member and was able to figure out it needed to email a new assigned alphanumeric ID for the separate FC website login. The email said that a temporary password would arrive in a separate email (which never did); and no, it didn’t go to the Spam folder. So clearly there are some workflow and tech stack issues that need to get resolved to make the UX less frustrating and redundant.

Developer Response ,

Thank you for sharing this feedback and please accept our apologies for any inconvenience you've experienced. We have forwarded the information you provided to our Developer Team. If you continue to have issues, please contact them at https://fitnessconnection.com/app-inquiry/ for further assistance. Thank you!