Activity Support + AI Feature - CRM Integration - Ux Improvement - Performance Improvement - AI Feature support - Facebook Login - Chat History

Now we support full order management system - Order System support : Now user cand send the rich item to customer. - Multichannel payment support - Full Slip verification support

#### What's New: - **AI Chat Interface** with real-time message streaming and professional chat bubbles - **Internal Chat Integration** supporting both individual and group conversations - **Main App Bar Integration** with dedicated AI chat button for easy access - **Multi-language Support** with English and Thai localization - **Real-time Updates** through GraphQL subscriptions #### Technical Highlights: - 25 files modified with clean architecture implementation - New chat scenes and controllers following MVC pattern - Professional UI/UX with responsive design - Comprehensive error handling and state management - SVG icons and modern styling components #### User Benefits: - Seamless AI-powered chat experience - Intuitive chat interface with real-time responses - Multi-language support for Thai and English users - Enhanced user engagement through integrated chat functionality

AI Integration Customer CRM Beta. Internal Chat Beta

What's New in This Update: Quick Gallery Access - Jump to Gallery directly from the actions menu Organized Gallery - Documents now grouped by month for easier browsing New Gallery Tab - Added dedicated Document & Files section Case Tracking - Rate and view ratings on case messages Lead Forms - Full support for lead form management Enhanced Contacts - Improved contact feature support Bug fixes and performance improvements included.

What’s New: • Added a new menu feature for managing quotations and orders. • TikTok has been added as a new supported Business channel. • Improved the UI for better readability and interaction. • Now supports messages triggered after clicking buttons in Flex messages. • Introduced a “No access” scene for users without permission. • Introduced a login scene for Business (Shop) account invitations. • Enabled role checking in User Settings. Fixed Issues: • Fixed an issue where messages sourced from comments were not shown. • Resolved a problem where end-user messages containing emojis were not displayed properly. • Fixed an issue where lead form data could not be viewed due to a system error. Improvements: • Limited the length of User and Channel names for better layout handling. • Adjusted the top section position for improved image gallery alignment.

What’s New: • Introduced the Gallery for viewing shared images and videos. • Swiping was enabled to navigate through photos and videos within the chat. • Added the ability to select images from both device storage and chat history. • Introduced “Mark as Unread” and “Pin” features for comments. Improvements: • UI improvements to the Comment section. • Improved Sticker UI for a cleaner look and better usability. • Adjusted the logic for "Remind me later" behavior to improve user control. Fixed Issues: • Fixed an issue where automated reply messages in Comments were not displaying. • "See Response" in Comments now shows the correct screen. • Fixed a display issue where gray bars appeared in the message list. • Fixed gray images when sending multiple photos from Facebook.

Improvements: • Added pagination support to improve performance on long lists. • Optimized various scenes for a smoother user experience. • Improved caching strategy for previous messages to enhance loading speed. Fixed Issues: • Fixed an issue where the screen turned gray when selecting all text in the chat box. • Resolved a problem where the file sending option did not appear when tapping the file send button. • Fixed missing notification dialog when adding stickers to the Favorites list. • Corrected an issue where Preset Message & File failed to send an image if the image is in the order before the message. • Corrected an issue where the preview form did not display the correct "Rejected" status in the Lead Form. • Fixed an issue where users could be added through the app beyond the shop's maximum user limit.

What's New: • Introduced a Custom Calendar feature for better scheduling. • Introduced Stickers in Line Chat. • Added User Status to the Admin Performance Dashboard. • Implemented Order Timeline in Order Detail to enhance tracking. • Optimized the app for better performance and faster response times. • Users can now see full contact info in the chat scene. • Redesigned the Detail by User UI in the Admin Dashboard for better usability. • Now support Flex Message & Carousel in chat. • Improve Navigation bar UI. • Pagination support for major feature. Fixed Issues: • Fixed an issue in Quick Pay/Quotation, allowing decimal numbers to be entered. • Resolved a bug in Quotation where "Move to Order" caused the system to freeze. • Fixed missing automatic message when an End User rejects Quick Pay. • Users can now Resend Confirmation when customers report issues. • Addressed an error that occurred intermittently when sending messages. • Fixed an issue where tapping on a chat notification resulted in an error.

What's New: • Improved chat transition for a smoother experience. • Added Active/Inactive status settings. (Inactive can be scheduled) • Enabled direct order creation without converting from a quotation. • Introduced Users Settings for account and permission management. • Added Business Information to Business Accounts. • Improved Contact Details UI and allowed users to tap on names to view the full name. • Added Order Timeline to Order Detail. Fixed Issues: • Fixed an issue where messages moved from "Close" to "Follow" did not update in the inbox. • Fixed the inability to close chats due to missing Close Reason when staff selected a team. • Fixed an issue where staff-closed messages did not turn gray in the inbox. • Addressed missing assignee details and Unassign Issues when tagging messages in Admin mode. • Ensured correct phone number display with country code extension. • Fixed Comments not loading, causing a gray screen.

HotFix Release Notes - [Version Number] Issues Resolved Notification Settings Display Issue Fixed a bug where notification settings failed to display any configuration items Users can now properly view and modify their notification preferences Chat Box Text Selection Bug Resolved an issue causing blank screens when selecting text within the chat box Text selection functionality now works as expected without interface disruption

What's New: - Redesigned navigation bar for easier access to features. - New Settings Menu user interface - Enhanced Lead Form preview experience. - Phone Number Field now supports extensions with country codes. - Improved Chat’s action menu for smoother interactions. - Enhanced product detail selection in Quotations & Orders. Fixed Issues: - Inbox Messages: - Resolved display issues with long emoji names. - Fixed incorrect mention names in group chats. - Corrected auto messages appearing on the wrong side. - Addressed disappearing chat history when loading past conversations. - Fixed errors when uploading images or editing assignees. - Resolved long team names overflowing in Close Reason. - Fixed gray screen issue when sending Carousels. - Fixed the issue preventing Quick Pay from being sent to Facebook’s inbox. - Resolved error when sending a Quotation. - Fixed an issue where pre-created templates could still be sent even when products were out of stock. Comments & Posts: - Ensured clickable links were displayed correctly. - Fixed content overflow issues in long post texts

Plus-Platform Mobile - Version 1.0.36 Release Date: February 21, 2025 What's New: Improved product selection experience when creating quotations and orders Added the ability to mention group members in LINE chats Redesigned subscription page for better user experience Added new unread comment indicators to help you stay up-to-date with conversations LINE now can display unsent messages. The lead form shows a preview and allows users to edit their form information. Fixed Issues: Resolved several issues with the inbox messaging system: Fixed message loading and display problems Improved handling of Google Maps links Corrected URL display in messages Fixed issues with viewing and returning from message notes Resolved message-closing functionality Fixed blue indicator display for replied messages Improved notification system: Fixed notification counter accuracy Resolved loading issues when accessing notifications Other improvements: Fixed contact naming system Resolved quotation confirmation errors Fixed duplicate mentions in LINE group chats Corrected comment display issues Fixed shortcut message functionality

Bug Fixes - Fixed dashboard chat density display issue - Resolved search messages functionality to prevent "No results found" error New Features - Implemented dashboard permission controls - Added new Landing page for calling support - Enabled mentioning group members in chat - Introduced project and quotation selection functionality - Added subscription expiration scene system

Hotfix: Some users are experiencing logout issues due to permission problems

Feature & UX/UI Enhancements Enhanced message reply interface - Improved close reason selection for multiple teams - Persistent filter settings when switching business accounts - Custom filter creation for business account - Instagram chat: Enabled quotation/quickpay and Lead Forms - Streamlined quotation/quickpay creation UI - Added unread badge for iOS notifications - Introduced tag creation and close reason with team assignment Orders - Expanded order details section - Added upload slip verification in order details Bug Fixes - Resolved chat message cross-contamination when switching chats quickly - Fixed app startup freeze issue - Automatic redirect to login screen after token expire.

Hotfix : Improve User Interface & Performance 1. Fix Customer assign: fix where assigning an assignee does not update as selected. 2. Fix Close Message: fix unable to select team to close message & not showing reason for Admin mode. 3. Enhance Dashboard: improve dashboard UI & fix metric performance. 4. Improve Quotation: add Edit quotation & fix Tax calculation 5. Improve Comment: Add conditions for sending private messages in Comment feature.

QuickPay: Easily send payment links to customers for a smoother payment process. Quotation: Create and send detailed quotations to customers directly from the app. Time zone support

Hotfix : Issue while user upload image. Improve some performance

1. Shortcut Menu The Shortcut Menu in the Audiences Scene offers quick access to essential actions. With a simple long press, users can instantly pin or unpin messages, close or follow conversations, and mark messages as read or unread—enhancing convenience and streamlining the chat experience. 2. Unified Action Center in Chat Scene This feature centralizes all message-related actions in one easily accessible location on the message page. Users can efficiently manage messages without navigating through multiple menus, reducing confusion and making it easier to locate and interact with action buttons. This streamlined approach also allows for seamless integration of future features. 3. Preview Chat History Chat History stores a record of all messages in closed conversations, allowing users to track and revisit past interactions. With the Preview Chat History feature, users can view complete message histories within specific conversations, providing quick and easy access to review entire chat threads. 4. Search Message All Chats This feature enables users to search for specific messages across all conversations, making locating important information and keywords easy. 5. Clear All Files in Preview File This feature allows users to remove all files from the preview section with a single action, providing a quick way to clear the file preview area and maintain an organized workspace. 6. Mobile Dashboard Experience our web dashboard, now optimized for mobile, delivering essential information on the go. Access critical statistics and performance metrics all in one place, providing the data needed to assess overall performance anytime, anywhere. 7. Select and Copy Text Now you can select specific parts of a message to copy, giving you more flexibility than "Copy All." Perfect for when you only need part of the text.

Release Notes 1. Message Type Enhancements 1.1 Refer Note • Added a “Refer Note” message type, allowing users to link notes directly. 1.2 Audio • Introduced audio messaging support, enabling users to send voice messages. 1.3 Location • New location message type added. 2. Fix: Regular Expressions for Login Email • Addressed an issue with login email validation by refining the regular expressions, ensuring improved accuracy for user logins. 3. Show Member Group Line • Implemented the “Show Member Group Line” feature, which displays group affiliations for members, providing greater clarity in group interactions and improving user experience.

Hotfix : Dialog Update App Issue

1. New Version Badge Notification Stay up-to-date effortlessly! A badge will now appear whenever a new app version is available, helping you keep your app updated with the latest features and improvements. 2. Audio Message Alert Never miss an audio message again! Now, when you receive an audio message, a notification sound will play, ensuring you’re always in the loop with your conversations.

Hotfix: Team performance mode counter

We are excited to announce the latest updates and improvements to our app! This release includes significant enhancements to the chat experience, as well as key bug fixes. 1. New UI for Chat Scene & Preset We’ve introduced a fresh and streamlined design to the chat interface. The updated UI not only improves the overall look and feel but also enhances usability. We’ve also added new presets to make customizing your chat experience even easier. 2. Bug Fix: Sticker Image Size We’ve fixed an issue where stickers were displaying incorrectly due to size mismatches. All stickers will now display in their intended size, providing a more polished experience. 3. Status Read Realtime Enhancement We’ve improved the status read functionality to update in real-time. You’ll now see status changes instantly, ensuring smoother communication and better user experience. 4. Microsoft Account Login Support