Postmates - Food Delivery 12+

Postmates could be a lot better

Although the selection is sometimes good /usually. And the unlimited is also a good offer. But sometimes it doesn’t even matter if u pay the $10 for unlimited because the customer service is horrible unfortunately. All the drivers have zero incentive and are really bad delivery people a lot of the time. 50% of the time i don’t get my order. I’ve also gotten charged for orders that I’ve never even received and there was no way to contact anyone or get my money back. I’ve waited 2-3 hours at times and had the delivery people lying to me saying their on their way when they’re not. It’s just really frustrating customer service almost always. I think if they’re drivers had more of an incentive and maybe could be more professional. I leave simple instructions for what to do and 99 percent of the drivers don’t follow the instructions. I live in a area where it’s extremely easy to get food taken and i require for someone to let me know their coming or make contact with me- they almost never do. And they struggle to just find my apartment and get up i almost ALWAYS have to go downstairs even though it’s an extremely simple process to follow to come to my door. Not the best. They need some issues worked out but the selection of food is good and the unlimited is good IF and i say only IF ur gonna actually get ur food. And not 3 hours later.

Overall terrible

Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

Developer Response ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “Contact the Developer” when you receive this reply. Under “What can we help you with?”, select “Postmates Services” then “App review follow-up”. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Be warned!

First off I’d like to say although I had my issues the company was quick and able to make up for the mistake made.

This was the first time I used this app and I’m not gonna use it again. I don’t really know who to blame. The app or delivery person. I made an order of three items but I received far more then what I ordered. I ordered two soups, one large and one medium. When we received the soups there were five styrofoam cups. Two large and three medium. I was surprised to see so many cups. Turns out the guy ordered five soups! Two large and three medium. Instead of paying what should’ve been $30 I ended up paying $86. I couldn’t believe it. Now if you’ve used the app you’ll see that they put your order in a list type for example 1.sandwitch 2.soup 3. Soup. So what the guy did was that he ordered one sandwich two large soups and three medium soups. I can’t understand how he would’ve seen those numbers as amounts of each item. I also don’t like the fact that it says you won’t get an accurate price and total until the person picks up your food. Should’ve known better and seen that as a bad sign. One more thing I have a charge of $9 and change on my bank statement. When I added that to the $77 I was charged for the order the amount comes more then what is shown on my email receipt. I don’t know what the heck is going on but I definitely won’t be using this app again.