PowerView 4+

I have been wanting these Window coverings for the last five years and finally my husband bought them for me for my birthday!
The functionality of the Powerview app is unbelievably practical. I can close the shades to block out the UV rays of the afternoon sun, open them later and totally close the shades for the evening-all automatically. I don’t have to even think about it. Save a lot of $$ on air conditioning bill too! In addition, it gives the house an “I’m at home “ look when we are away for a few days.
In short, this function on my beautiful window treatments is not only easy to operate, practical and functional, it it a home safety feature too!

The system has always been somewhat unreliable with limited functionality unless you’re on the same network as the hub—pretty much negating the whole point of the hub and app. (If you’re at home, you can just use the remote control and, at least with my version of the blinds and remote control, connect directly to the blinds without the hub.) Every few weeks the hub will stop working, and I learned that simply unplugging the hub and plugging it back in will restore its operation. Consequently, I put the hub on a “smart” outlet programmed to power cycle the hub once a day, which fixed that issue—noting the irony of needing one smart device to control another. However, in the less than three years I’ve owned the system, it simply stopped working twice, and a power cycle could not restore its operation. Instead, I had to reset the hub and start over, as if it were new and just out of the box, tediously reprogramming each scene. Fortunately, I have only two blinds, so it “only” took a few hours and one call to their support number (which was helpful and responsive) to do so.

I ordered 3 blinds in November and one of them still doesn’t work at the end of March. At the first install they never sent the mounting brackets. At the second install they were the wrong mounting brackets. At the third attempt they sent the wrong mounting brackets again. Finally my dealer mounted them without any brackets which is nearly impossible to get level so my blinds will never be perfect. The hub they sent failed to update itself and had to be returned to two months to send a new one. Then we noticed one of the blinds had the wrong bottom bar type and didn’t match the other two. Then one of the motors failed to program and it took three months for Hunter Douglas to send a new one. When the new motor arrived it worked at first and when I linked it to the PowerView app it lost the program stops and now I’m told it has to be returned to the factory again to be reset.

I have a customer service call record it would take days to read. Half the representatives are nice and helpful the other half refused to help me and just tell me this the dealers job call your dealer.

Terrible business model. Stay away from PowerView blinds at all costs.