PracticePanther Legal Software 4+

Inertia: The only thing preventing our law firm from changing away from PracticePanther to a different software platform.
This app is filled with potential but the team at PracticePanther fails to listen to their most loyal customers. As the managing partner of a midsize law firm, I’ve been using PracticePanther firmwide for three years. During that time I’ve made countless suggestions ranging from basic bug fixes to small feature additions that would make the software much more usable.
As just one example of their buffoonery, I suggested more than six months ago that they update the mobile app to provide push notifications whenever a client sends a text message through PracticePanther‘s business texting feature. After all, what good is a mobile app if the attorneys and paralegals involved on a matter have to be sitting at their desk and logged into PracticePanther to monitor for incoming client text messages. To date, PracticePanther has failed to implement this minor change. Instead, as has been my experience over the last three years, the company deployed a sub par new feature and, without regard for client feedback, moved on to what will undoubtedly be their next effort to put lipstick on this proverbial pig.

What I notice most is that the App will not function the same as when I am on a desktop. Namely, it simply will not access parts of the platform and refuses completely to access documents saved in OneDrive. That alone makes it useless as the only reason to have such a program is remote access to the file.

I haven’t used the app as much as I have in the past due to working from home during the pandemic, but it’s always been a great way to stay on top of my existing clients when I’m traveling. The star of the show for me is when the sms text messaging automation was added as it helped me stay in constant contact with my clients. Great support and an even better desktop experience makes me a happy camper!