Premier Agent Ratings and Reviews

Zillow Premier Agent App👎

Although the issue is more closely related to the staff and their practices and procedures, I must express my concern. When I first started using the Zillow premier agent app, I felt that my leads were of good quality and coming in on a regular basis. Once I finished my diet contract with Zillow and began my second, the quality of my leads dropped significantly. I went from receiving leads on homes between $100k and $200k to only receiving leads on foreclosed and condemned homes that were listed for less than $50k. A few here and there wouldn’t bother me but I haven’t received anything worth while in over 3 months. Now the Zillow “care team” keeps coming up with reasons to bill me and extend my contract. I’ve been trying to cancel this advertisement service for almost 3 months. It’s a scam.

Dissatisfied

Very disappointed with this marketing service. I received 5-6 texts/direct calls through the premiere app that were for curbside delivery. What the hell? Did Zillow post my phone number somewhere for restaurant curbside delivery? I can’t believe I actually paid for that. Also, Zillow does not vet their “leads” at all— I had somebody call me who was checking on the offer they put in on a home—why they did not call their agent, I have no idea. Most of the phone calls I received were a complete waste of time, money, gasoline, and energy. Furthermore I tried for 2 months to cancel this “service”— for two months they continued to give me the run around telling me 1. I couldn’t cancel because it was a day beyond my contract date, saying “I’m sorry I’ve done all I can” 2. Then they ASSURED me it was cancelled for the next month— I was then charged AGAIN for the next month despite 3 interactions with Chaun Dillard, Edward Cornelius and Agent Care <— these people do not work, I have no idea what they get paid to do because there is ZERO customer service being done. Edward Cornelius who is Chaun’s boss didn’t even email me back, the guy was non responsive (great managing buddy!)

The gaslighting was fun

I recently just canceled my subscription with Zillow. The lead quality was great when they first rolled out their new vetting system. Slowly over time the quality had diminished. Most people calling had already signed paperwork with another agent and were only calling to find out individual property information with no intention to buy. I was in a region with an average price point of $550k. Almost every lead I received would be for properties under $100k with the occasional property just under but never over the average price point. When I would call and report the mobile home leads (which we’re not even supposed to be in the system) they would simply say “thank you for reporting, we will remove the listing but it will still count as a lead”. This would always be followed by a rep stating that I should take more Zillow training courses to better learn how to sell. Just a bit condescending in my opinion considering I had followed their method to convert leads. Over all I would not suggest buying into this as a reliable lead gen. I just barely broke even on my roi.

Contact details not easy to access

When you have a call, the contact info (phone, email) for the new lead are not readily available to see. You typically have to click “edit” on the contact to see the data. Very inconvenient when on a call with them and you are not sitting at a computer. I always like to confirm their phone number when it is a direct connect from Zillow, because leads don’t always have the best phone number entered into their profile.

Terrible! Zillow needs a better lead service

Just to start the connection process is garbage! Poorly illustrated, can’t even see the full MLS number when viewing the property inquiry (last digit is cut off). Many error messages when sending a text or email through the app. Limited number of client pairing and also many error messages during this process. The calendar feature is terrible. The overall CRM is terrible. I would never use it over other great platforms like FUB.
50 percent of the time client doesn’t answer Zillow’s call and zillow says “we’ll get back to you with another lead.” Such a waste of time and effort.
I liked Zillow a few years ago when calls were live directly without using this garbage app. If you’re on the road and don’t have 5 bars the app is hard to connect and calls are very choppy. Also lacking leads via text. Many times we are busy with clients and can’t answer the phone.
ZERO STARS for me!

Not thrilled with this product

Zillow seems to be a great company with great people, therefore my comments do not reflect any personal thoughts toward either entity. Having said that, this app is extremely glitchy. Many of my texts directly to clients through the app disappear and cannot be referenced when looking back to previous conversations. I change client status’s only to look back a day or two later and the status has reverted automatically. Some texts to clients come through as indiscernible gibberish. On 3 occasions I have received “Zillow Leads” which is my own phone number calling me. Over all, it’s very glitchy and misses the mark, especially for the amount of money that leads cost. It could be really good with some much needed “fixes”

Developer Response ,

We want every one of our clients to be thrilled with our app and we’re sorry to hear that you haven't been. We'd like to figure out exactly what's going on so we can improve your experience. Please send us an email at pa-appstore-help@zillow.com so we can get some more details from you and figure out what’s going on.

App is ok

If you are part of premier agent one thing for sure. You will get leads. You will never not be without that. The problem with the app and not the service is the ability to “pause” for a limited time. This gives the agent the opportunity to pick times when they can accept calls or not and be able provide great service to each and every client. Keep in mind that most agents will want to have control over this instead of the phone ringing every 2 minutes. Like I said it’s a good problem to have but, would love the opportunity to control the flow of calls and be available and ready when they do.

Cannot land leads from calls

I cannot physically answer my phone any faster and yet I still never get a connection to a lead. I will answer + 1 sometimes before the first ring is even finished and yet I still don’t get the lead - only to be told “Someone from your team has already connected.” Despite this effort, my answer rate continued fo drop with each failed attempt which makes no sense. Clearly, I am answering the calls so why does my rate go down? Is it an an answer rate % or a connection %? Why is this important?…Because I am less likely to be fed future calls if my answer rate is low. And yet, the fact remains that I answering the calls, just not landing them. All very frustrating.

Zillow premiere app

App is helpful when you are on the go like most agents area. Information at your fingertips is really handy. I would love for agents to be able to toggle between leads on/leads off by day and time. There are times when agents are unavailable (vacation, training sessions, open houses, client showings, etc...). It would be helpful to toggle off leads. This ultimately would create a better user experience for the agent and buyer. Leads would only be sent to agents that are available. Better timing, creates a better user experience and more connections for the buyers.

Needs major improvements

They don’t pre screen the calls so people don’t even use their real names like other apps do. The quality of the call seems like you’re using dial up internet service. Even with the volume at maximum it’s sometimes really hard to hear. You can’t limit the type of lead such as if they’re looking for a lot versus a home that’s already built. It also doesn’t let you filter out investors or people looking for manufactured homes either. Bottom line is Zillow needs to really rethink how they’re “generating leads” through their site. I should be able to filter out the types of people looking and what they’re looking for.