PrettyLittleThing 4+

Wishlist/shopping cart

My biggest complaint is stuff disappearing in the wish list and/or shopping cart. I like the wish list to favorite things for when I buy later, and at first I thought maybe it disappears if you don’t add it to your cart in time or buy it. But then I noticed while using the app it would disappear as well as the shopping cart. Had almost $200 worth of clothing in the shopping cart and was ready to check out, I go to click shopping cart and everything was gone. I was so upset because I literally spent TWO hours picking stuff out. I got so frustrated that it did that I ended up not even ordering. 😕
Other than that delivery was actually pretty quick for previous orders, most of the clothes were fairly good quality except one of the small body suits was extremely too small and I’m petite. (Wasn’t a petite size body suit) and one of the crop tips fit but if you look the wrong way your nipple will be looking dead in the eye at someone because it’s so wide😂

Zero stars- worst customer service I’ve ever encountered

Typically I do not write reviews but I have never had a worst experience with a company before. I ordered a package on October 15, paid for two day shipping. One part delivered but the second part went missing before it was delivered. Immediately I messaged the company for help- they told me to wait two days, it did not deliver. Then they told me to wait two more again, still nothing. They did this a few times then finally said give it a month until November 12. By the 6th the shipping services updated and said my package was not deliverable. I message immediately and they still tell me to wait until the 12th to ‘give the courier time.’ I do, then email their services again but then I am told to wait two more weeks until November 22 so they can give the courier time to look into it. Finally I email them after this date, get some semblance of a response making it sound like I will be refunded for my 10+ missing items. Just to be informed that I am outside of the window to get any refund or reshipment because you only have 14 days from when your items are delivered to open a case and find compensation. Make that make sense. This company pushed me off for days telling me to wait until I just so happened to be too far outside the window to be compensated. I will never order from here again. This is the worst experience I have ever had with any clothing service and they have completely lost my trust. 0/5 stars.

One of the worst clothing apps

I love PLT the clothes are so pretty but when I saved some clothes I could only look at a certain amount of them. If I were to re-save the item to my wish list I can see it at all. I updated the app because it said they fixed some issues. But it only seemed to make it worse. For example I would search up dresses and scroll through them and the app would just kick me out so I would lose my spot. It keeps constantly kicking me out no matter what I am looking at. I would like to be able to look at all the clothes especially the ones in my wishlist but I can only see less than half of them. I would really like to purchase but if this app is having a lot of issues I wouldn’t want to risk spending my money on it. Please fix these issues as it seems you’ve been having this problem for years.

Update: I had a few things in my cart that’s been in there for a week now. I also put some stuff in there that I couldn’t see in my wishlist anymore. And I check it today like everyday and there’s nothing in my cart anymore. Now I have to look through everything again just to find what I had in my cart especially since I can’t see my full wish list. So far do not recommend this app I really wanted to like it especially because of the clothes but the app is trash. The more I update hoping the bugs will fix it just seems to make it worse than it was.

Developer Response ,

Hi, we're really sorry to hear of your experience when using our app and our developers are currently investigating this as a priority