We've completely redesigned our pre-arrival and onboard app experience with enhanced personalization, quicker access to features, and improved accessibility
This app retains all guests' favorite features including OceanReady streamlined boarding, dining reservations, guest services chat, our exclusive OceanNow on-demand service, and individual guest-to-guest locating.
If you still have the MedallionClass app downloaded, you may continue using it interchangeably with this new Princess Cruises app
The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard.
Before you arrive, use this app to:
- Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps
- Make dining reservations at our main dining rooms and specialty restaurants
- Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package
- Book shore excursions for each port day of your cruise
- Learn about onboard activities, events, and view detailed deck plans
- Book a treatment or salon service at the Lotus Spa
Once onboard, connect to our ship's MedallionNet wifi so you can:
- Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package)
- Complete required Safety Essentials steps before setting sail.
- Explore the ship and get navigation instructions to venues and points of interest
- Locate shipmates in real-time and get navigation instructions to them
- View and bookmark onboard events and activities for each day
- View, make, and manage dining reservations
- Get help 24/7 via CrewCall chat
- View and book shore excursions
– Track onboard spending and package redemption statuses in real-time
and much more!
We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.
We've added some new features. You can now chat with your shipmates and manage all your upcoming cruises.
We are continuously monitoring your feedback and improving our experience.
To ensure you have the latest features, please turn on automatic app updates in your settings.
Includes minor bug fixes
Ratings and Reviews
Better late than never
We took a cruise about a month ago. Would have been really nice if the chat feature had been there. Honestly, this app should not have been released without that. That said, the cruise itself was great.
The boarding process was terrific. Alas, other aspects were troubling. Dining was a bit of a disaster. For instance, we had reservations for 6 PM at Concerto restaurant but waited 45 minutes in a long line to be seated ( and we were in the reservation line).
Grew tired of waiting in lines. Specialty restaurants good. The worst, however, was our room steward… my wife’s jewelry disappeared and we reported it to security… the next day it reappeared in a place my wife insisted she never put it. Then, he failed two nights in a row to leave us breakfast room service cards. Then my wife’s watch disappeared… 😡the room make up was half assed… I had to complain and ask for a different steward. The first night when the jewelry disappeared, we weren’t able to open the safe to store valuables.
Lastly, the staff in general seemed dour and not particularly interested or friendly as opposed to a recent 18 day cruise on the Norwegian Encore. Everyone there was smiling and super friendly. Not so the Princess Regal.
The ship itself was nice and the fitness center was open 24 hours, which I liked.
Just disappointed in Princess. I had taken five previous Princess cruises and always enjoyed the experience. Something obviously has changed and not for the better.
Update doesn’t work either
So I tried reloading after people said a new version was out. Again I can’t login. I tried the forgot password link which had me login again. This time it took me to the website on iPhone. I board this coming weekend and don’t expect a working version before the cruise is over. The newer the app, the harder it is to transact any business with it.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- GLOBAL EXPERIENCE INNOVATORS, INC.
- 216.7 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © 2023, Princess Cruise Lines, Ltd.