Princess Cruises 4+

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

Princess Cruise points the customer to this app, but aside from entering pre boarding information, it is a bit cumbersome. Maybe once we board on ship, it may be helpful. Some info should be menu options and not navigating through other selections like ship layout.
UPDATE: This app is the worse. Can’t depend that it processed anything correctly. Example, ordering the stupid Medallion. It would not appear to have processed the order. Then I get two emails congratulating me on my order and indicating I had selected to have the Medallions shipped to my home, which was correct. But the status would show process as outstanding. I assumed maybe because the order was not shipped yet. I then get a marketing email about upcoming cruise and completing the process. Now the app shows order status as two outstanding orders. So I call to find out what is outstanding. Agent tells me I am picking up Medallions at port, i.e., the slow process which defeats the whole purpose. I argued I had email indicating i did select to be shipped to my house. Bottom line, agent fixed everything and gave me date supposed to arrive.
Now I don’t trust anything I do with the app. Especially since it keeps popping up Error screens. Awful app.

We cruised with Princess right after the roll out of Medallion Class. The technology for the wearable has lots of potential, but the app was horrendous. We just booked another cruise with them, and I was excited to see a new app! Unfortunately, it’s been just as bad. Technical error message when I try to make dining reservations, and shoreside customer service is like dealing with the worst cable company’s customer service you can imagine. Five different reps, and none would acknowledge it was a technical issue with the app until I escalated it to a supervisor. Different departments don’t talk to one another, and one rep even told me dining reservations weren’t in his job description. Not exactly a welcoming way to put you in a vacation mindset. Princess - you need to do better with the app and with your customer service! Make it match the experience on your ships!