The Priority Health app is the smart way to manage your health insurance information anytime, anywhere—all in one place. Find the doctors you need, keep track of your spending and use tools to help you save money on the cost of your care.
You can quickly and easily:
• Track your spending to keep your budget in check
• Set up a video visit and get care when and where you need it, including prescriptions
• Search claims and see a detailed breakdown of your care and prescription costs
• Find in-network doctors, hospitals, labs and more
• Compare costs of medical procedures and prescriptions based on your plan so you can save money
• View your plan ID information—and share with providers
• Get healthy and stay healthy with personalized programs and activities
• Message experts to get fast answers and help with your plan
Get the most of our your health insurance so you can live smart. Download the app today.
- Biometric login fixes
- Sign up to biometrics functionality
- Overall app stabilization
Ratings and Reviews
I want to like it! 😩
I want to like this app, but it’s hard. I have had to reset my password I don’t know how many times because the app won’t remember my password. I REALLY hate that I have these notifications in the app that won’t go away even after I press ‘dismiss.’ I have one on my Home Screen telling me to ‘complete’ 24/7 virtual visits. I have all that set up so I press complete and the notification is still there. Same with the ‘see claims & download EOB.’ I have a million old claims that I’ve already looked at and I press ‘dismiss’ and they’re still there. It’s just annoying. 😒
Developer Response ,
Oh no! We apologize for any frustration this has caused. We have made improvements to the app and you should find the experience much more enjoyable. If you continue to have difficulty using the app, we would love to work with you and resolve this. We are available at 833.207.3210 from 8am to 6pm Monday through Thursday or Friday 9am to 5pm.
I am absolutely NOT HAPPY!!!!!! I was sold this plan through the Market Place. And was not even told once that it is a “Virtual Plan”. I never even heard of such a thing! I get my card in the mail and try to set it up on line, on this app, and via phone and am not able to do so!!!!!! So, when on the phone trying to contact a representative through Priority Health, I was the 23rd caller on hold to get through. After and hour and a half on hold, the music and repeat recordings stopped and I thought, awesome, finally going to talk to someone! NOPE! It went right to the recorded survey as though I did talk to someone!!!!!! I haven’t even TALKED TO ANYONE!!!!!! Press 1 if you are satisfied and representative answered all your questions. Press 2 if you are not satisfied. Press 1 if you would recommend Priority Health to others. Press 2 if you would not. ETC.
All I want to do is find out how I am to use this! On the paper that came with the card attached it says to call the customer service #. And that I am required to first set up a virtual appointment from an assigned primary care physician. Does that mean one of your’s or mine????? I will never know because, NOBODY KNOWS!!!!!! And I can’t get through to them and this app does not provide any information regarding any of this!!!!!! I clicked on every option trying to set this app up. And when I hit save, it does NOTHING!!!!
I DO NOT RECOMMEND THIS HEALTH INSURANCE, nevertheless, THIS APP!
Not ready for prime time…more like nap time.
In other words, this sytem is down more than it is functional. No one likes a complainer…i would much rather praise a well-conceived and well-maintained system, and i have multiple times. So, Where to begin? The web version of my portal was up for a few weeks, then lapsed into “404 Error”, and has remained in a coma for weeks. Now the mobile app has gone to sleep as well. The catch-all error message of “double-check your password” prompted me to change it, which I did - only to find out with a phone call that they are doing system maintenance - it had nothing to do with my password error at all. Would it not make more sense to post this, instead of another wrong error message? So i wait three days and call them, only to be on hold for 25 minutes, with a useless loop of a recording that offers no options. Finally gave up. Be warned if you go this route…Priority Health makes a lousy first impression. I will happily change my rating if they get their act together…we’ll see what the next few weeks bring.
Developer Response ,
Hi there! I am sorry to hear about your difficulty using our app. We have made a number of improvements to our app and you should have much better experience using it now. If you continue to have trouble accessing your account, we would love the opportunity to work with you, please call us at 833.207.3210.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
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- Priority Health
- 11.2 MB
- Health & Fitness
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Priority Health