Progressive Leasing 4+

This is my first review ever and I want to help people out with this. First of all, I’ll be clear I had never used credit so it was hard for me to get approved most places. I found out about this some time ago and didn’t even qualify the first time. I tried again buying a special gift for someone & it worked great! Obviously if you don’t do the 3 month early option you’ll pay double or more doing the longer options. ALWAYS call about your purchase and request the 3 month purchase option! It should start when you receive your purchase not the moment you place an order. You’ll literally pay only what it’s worth with no interest. They even increased my buying power by 2 grand after my first purchase. Customer support has always been supportive, just don’t get frustrated during any situation. I don’t understand how people have trouble with this. Just follow directions don’t be dumb.

i recently started a lease to own agreement with them for a phone. i was and did sign a contract to be on a 90 lease to own agreement to which they set to be a 12 month agreement. I had to call to get this fixed and sign the same agreement again. When it came to the first payment they took it out of the wrong account and when it declined the payment they charged me a bounce fee and the payment was late so it reverted back to the 12 month lease. i paid my bounce fee and called to have them fix my account yet again. i had a good two payments after that and then i made a partial payment to make the payment less for the second half and they accepted the payment but it didn’t reflect in the amount pending. i still don’t know what happened to that money. then coming to the closing of my lease (i needed two more payments) i made a one time payment on a day that wasn’t scheduled and they accepted the money but i still had two pending payments. i called to see if the credit could be put to the payments and they told me no. i had to then ask for a refund to which took 5-10 days and i still haven’t received the money in my account even though i have a receipt on the app saying it was deposited to my account today. and to top it off they set my payments back to the 12 month lease.

I’ve done a few leases through prog, they’re legit. I actually love doing business with them.

A huge factor is their exceptional customer service. Super easy to get in touch with them, they always answer! And on any occasion that I’ve needed assurance or help, they abide by it with no hesitation even if strings need to be pulled. How often do you see that?

Example: I have a $1500 payment due in 3 days, the last day of my 90 day buyout option (if you miss the 90 day, you switch to 12month with a ton of interest) and was sweating to make it happen. So out of desperation I called them to ask for an extension and was expecting to hear “sorry there’s nothing we can do” but to my surprise they gave me a week long extension with no hassle, and then told me if I couldn’t make that payment to call them back and we’ll negotiate another extension. Thats what surprised me the most. Exceptional customer service.

Another Example: I got a $2,000 MacBook from bestbuy through prog, and was so set on exchanging it for the same laptop but different color (the next day) and bestbuy almost refused to do the exchange due to their “agreement” with prog and prog literally went to battle with me to get it done through bestbuy by calling out their “bluff” in the policies.

Great company, trust worthy, helpful, and if you are a fair customer, they treat you more than fairly!