Ratings and Reviews
Love this BUT...
I love this app, it’s so easy to use and get on the go payments from my customers. However, I have an iPhone and I called corporate and they said they are having issues with this app working on iPhones right now, I can’t even log back in. I really hope this is cleared up soon as I may miss a sale because of it in the future..
Better than not having swipe capability
But sometimes, you don't. On more than on occasion since I began using this app at the start of the season (more than several months now) I've gone through the process of swiping a card, having the customer sign, etc., only for an error message to come up saying "bad swipe" or something to that effect. I can either then key the card in (higher fees) or back out and clear everything, ask the customer for their card back and then swipe again in hopes that it works. Granted this has been only a handful out of a couple hundred swipes, but still, frustrating when you have a line.
Next, is when you don't have proper reception. The bars on your iPad/iPhone, etc seem adequate enough, but you get all the way to the end of the trans. And you find out you can't process the card, you have not the reception you need. Ok, so I'll do it in stored mode.
Well, prepare to ask your customer for their card back, because in order to do that you have to back all the way out to the main screen.
On several times it has also flat out crashed on me, and more than twice I've actually had to restart my iPad to get this app to work.
It's not terrible, and if you have used propay for years like I have, it's a welcome addition and alternative to phone processing. When it works, it's fantastic! But I've added another processor to my arsenal, a swipe capable one, and we'll see who comes out on top next show....
Unable to Login
I have been unable to Loudon for some time. I have no idea who to contact as I can't even find a number to call
With Family Sharing set up, up to six family members can use this app.