Card by FNBO 4+

Ollo to Ally

I am a customer. I was with Ollo, when you bought customers from Ollo, I’m guessing how most of us just rolled into Ally.

It has taken many months to understand the rationale for buy debt owed by someone else. It comes with a plan for transitioning all of the many applications each customer had prior to the current policy and having to create recommendations and new policies and many more things.

It is very tedious to review all policies, work plans and provide some (hands on) situations improving timelines, manpower, availability and situational resources as required. As your employer suggests certain aspects/policies (both existing and developing new guidelines, as required, many people don’t realize the current documents, may be compromised.) Additional manpower and this transition should provide ample opportunities for major changes for each and every customer.

DO NOT APPLY FOR THIS CARD!!!!!

I have been using this card for 5 years. I originally applied for it when it was a Murphy’s gas card. It would give you 5 cents off a gallon of gas and since I went to Walmart a lot it was easy to just pull in and get gas. 2 years ago they stopped giving the 5 cents off but I still continued to use the card because Murphy’s was still the cheapest gas in town. Recently however, Murphy’s changed their card to FNBO and that’s where this 1 star review comes in. For some reason, this bank has decided to HOLD my payments HOSTAGE and NOT GIVE CREDIT TO MY ACCOUNT UNTIL THEY DECIDE TO DO SO. One time they held it for almost 3 weeks even though it was within the normal window for a payment to be made!! When I called customer assistance they were UNABLE to give me a reason for this only giving me a date as to when my payment would be released. In all of my years of using credit cards NO bank or credit service has EVER done this. So therefore I will no longer use this card and will be paying it off ASAP!
It is my suggestion that if you have opened a FNBO credit account with them and are here to download the app, STOP NOW, CLOSE YOUR ACCOUNT AND FIND YOU ANOTHER CARD/BANK to do business with because this bank is NOT the one you want to do business with!!!

Developer Response ,

We appreciate you for sharing your concerns with us and we would hate to lose you as a valued customer. Please give us a chance to work with you. Can you contact us at 1-888-980-5840 or AskFNBO@fnni.com?

No Complaints so Far

I am not a heavy user for this app and only use it for my estatements. However they work well with mint and I actually appreciate the two factor authentication and some minor customization hidden in the settings. They definitely ain’t no chase or discover for app smoothness, but it gets the job done and I have yet to have any issues like others have posted for this app. App is at most 3.5 instead of 5. UI definitely needs an overhaul and would recommend studying chases and discovers app cause I know you are seeing this developers. I know you can do it. Oh and add dark mode. Its 2021.

Developer Response ,

Thank you for the five star review! We are striving to create the best mobile banking experience in the market and customers like yourself that are willing to give us feedback are invaluable for both our mobile app and our bank in general.