PSCU Mobile Banking 4+

Customer

Working with Pacific Service has been an amazing experience. Pacific Service financed 5 vehicles and we were able to pay 4 of them off. Additionally, Pacific Service refinanced our home, allowing us to pull equity and the process was simple. In closing, my husband and I were able to get a credit card with max amount that assisted in a dental procedure, which we are so grateful for. Thank you Pacific Service Credit Union for being amazing and helping us secure our financial goals.

Sincerely,
Dr. Elizabeth A. Fears

Developer Response ,

Hi Dr. Elizabeth A. Fears, We are so glad to hear of your positive experience at the credit union. We always aim to help our members with their financial obligations and make it as easy as possible. Thank you for your continued membership!

App Makes Transfers Easy but has a lot of Bugs

So this app makes checking my balance and transferring super convenient from my phone but I face a lot of issues.

For example I will click on a different tab in the app, like the Transfers tab and it’ll just stay on the home page for up to ten seconds until finally loading. And then when I start typing in the amount of money to transfer the whole page just goes white and then I can’t finish transferring anything. This happens often and closing the app and reopening it or restarting my phone doesn’t fix it.

I’ve also had cases of purchases I’ve made in person showing up in the app on the same day but showing the date as the next. For example I made a purchase in a grocery store around 9pm on October 30th. Right after I checked my balance and the purchase I made showed up, but said it was made October 31st. Little things like make it difficult to keep track of purchases and validity.

I love having access to my accounts from my phone but these issues make it frustrating to use.

Developer Response ,

Hi GiannaAm, Thank you for your feedback and we apologize for the inconvenience. Our Digital Services team is working around the clock to further improve our mobile app. If you are continuing to experience the slow loading within our app, please call a member service representative at (888) 858-6878. They will be able to assist with troubleshooting. Thank you! - Pacific Service CU

Mobile App - User Friendly

The mobile app is user friendly. It’s forgiving in that it allows me to return funds I inadvertently transferred to the wrong account.

I enjoy features like viewing account balances without logging in as well as adding accounts from other institutions.

Every representative from counter service at branches to loan services has been extremely patient and helpful.