Secure and easy tool to manage your PSEG Long Island account on the go - sign in, pay your bill and review your energy use.
Already registered for a PSEG LI My Account? Use your user name and password to log in.
Not registered? Easily register via the PSEG LI app.
Use the app to:
- Make payments
- Compare and manage energy usage
- Report an outage
- Manage payment options
- Contact PSEG LI customer service
- Easy sign on with touch/face ID
- Minor Enhancements
Ratings and Reviews
Good 4 me
With an abundance of so-so reviews, I thought you might like one that’s uplifting. I have to agree that the hurricane responses could have been improved. However, for my purposes, this app is just what I need and appreciate. My bill & usage info is sent to my phone & my payment is sent from my phone. A follow-up bill arrives in the mail...what could be easier!
Developer Response ,
Thank you for taking the time to review.
I’ll summarize the hundreds of reviews
So the app was created to do various things such as billing inquiries, provide usage data and in my primary case as a tool to report and monitor the status of power outages. Hopefully PSEG learned the hard way to increase bandwidth to the app server(?). The recent TS Isaiah caused widespread outages and if you decide to read through the reviews will see the server crashed during the storm presumably due to high volume usage. Isn’t the purpose of the app to allow quick and easy information access and issue reporting for customers and relieve call volume? You would think they would prepare their infrastructure to handle the increased usage during a storm. Evidently not. That’s the big takeaway. For the cherry on top, when attempting to review my usage, the app is showing average temperatures for July and August to be 45 F. I wish it was true so then I wouldn’t have had to run my AC constantly. But it does show my bill spiking for those two months....so either my bill is wrong or their temperature is wrong. I think I know the answer.
Useless in a power outage.
We got hit by Tropical Storm Isaia today. I downloaded the app just in case. It set up easy as I already had online account. I worked all the features and it seemed fine. The storm took down the whole community, 1285 homes. I tried to report the outage, but the app wouldn’t take my account info when I used the fingerprint reader. Said there was an error. When I manually put in my info, I got the same error 5 out of 6 times. The 6th time it brought up my account. I then tried to use the report on outage tab. It took my phone number to call my and then crashed. It reported an unspecified error.
I feel that this a server issue that PSEGLI did not anticipate. The app crashed do to insufficient capacity.
I wasted a lot of time today with this useless app.
PS you could not get through by phone because of excessive volume.
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The following data may be collected but it is not linked to your identity:
- Usage Data
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- Public Service Enterprise Group Incorporated
- 31.2 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © Public Service Enterprise Group Incorporated