PSN Payments 4+

The app does what it says it’s supposed to do, but not very well. Those of you who read reviews, I’d recommend having this app, but as a 2nd source of information only. Until this app gets the overhaul that it badly needs, just be careful when using the app, and go to the website instead for anything of importance.

Our local electric/water company uses PSN for online payments. While the website is good, we thought we’d try the app a number of years ago, and deleted it rather soon after - it just didn’t work well.

Today, I decided to try it again, despite the consistent poor reviews. Lo and behold, making payments is impossible. A card is the only option selectable (totally fine - I use one card for utility payments), but no credit card types are available, so while the card information can be entered, it’s impossible to proceed without choosing a non-existent card type. And, 5 minutes after I decided to give it another chance, I deleted it.

I’m sticking with the website. The app is nothing but a way to see a balance, which can be done on the website.

I’ve never felt compelled to read the reviews for an app before. But wow, it seems any issue that can happen, has happened. The worst part is, the bad reviews go back almost a DECADE, and nothing has changed. Is there anyone in charge of this app? Fire them, and get a whole new team.

I’ve only been using the app for 2 months. The first month, it worked like it was suppose to. Super convenient to be able to look back on all my bill and payment history. Now, on the 2nd month, I can’t see my bill. I can’t see any past activity. All it shows me is the amount I owe, with no due date, and nothing else. Very annoying.