PSTA Access 4+

I’m speaking from the point of view of a wheelchair user scheduling rides using the app.
This app should allow me to enter an address, or select one from my contacts, for BOTH start and destination locations. Instead you specify one and have to drag a pointer around the map to select the other. Crude and inaccurate and doesn’t appear to be a way to specify a unit or suite number for the address you select on the map. This is probably especially difficult for someone with limited dexterity. It should also drop the assumption you’re leaving now and from the current location. To schedule a ride in advance from a start location other than where you’re currently sitting while scheduling it, is difficult enough that it’s easier to just call and wait on hold 10 minutes to schedule the ride. The recent update has made the app more difficult to use, IMO.

As of the most recent update, I cannot schedule my trips at all. The app says that the trips I want are outside of the designated settings. These are trips that are definitely within the parameters of PSTA Access, and trips that I have taken twice a week for the past six weeks. I also can’t add any notes such as that I want to be picked up at a certain entrance of a building.

This app doesn’t track Uber and Lyft very accurately. I’ve had uber drivers sit for 10min before and the app tells me they aren’t even there yet. Update tracking, add a way to tip drivers. That’s my opinion on the app