Public Storage 4+

I used to be very happy

I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.

The ABSOLUTE WORST customer service I have ever experienced.

From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees
etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either.
I wouldn’t recommend this facility to anyone

개발자 답변 ,

Thank you for sharing, this helps us improve. -Daniel

Worse place I have ever done business with!

I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,

개발자 답변 ,

Thank you for sharing, this helps us improve. -Daniel