Pueblo Bonito

Name: Pueblo Bonito
Rating: 4.7 (9649 reviews)
Author: Pueblo Bonito

Golf & Spa Resorts

Only for iPhone

Free · Designed for iPhone

9.6K Ratings
Ages

4+
Years
Category

Travel
Developer

Pueblo Bonito
Language

EN
+ 1 More
Size

113.9
MB

iPhone

Plan your trip with the Pueblo Bonito App! Make your stay easier and enjoy our resorts in Cabo San Lucas, Mazatlán and San Miguel de Allende. With the app, you can: · Explore and book on our hotels, spas and restaurants. · Schedule airport transportation and shuttles. · Reserve at Quivira Golf Club in Los Cabos. · Order suite service anytime. · Use the interactive resort map. · Pre check-in and Pre check-out. Download now and enjoy Pueblo Bonito like never before! Need help? appsupport@pueblobonito.com

Ratings & Reviews

4.7

out of 5

9.6K Ratings

Easy to use
04/15/2019

Jvglfh
I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!

Developer Response
Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.
Easy to use
04/15/2019

Jvglfh

I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!
Developer Response 05/14/2019
Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.
Really wanted to give it 0 stars
08/03/2023

estrellas
Really shocked at the poor design of this app and the unresponsiveness of the Pueblo Bonito Sunset staff. I have reached out to app support and the Sunset concierge with no reply. I am trying to arrange something special for my wife’s birthday and it has me reconsidering this purchase. The app team should be ashamed for putting out a product so poorly built. Really..provide me with an alphanumeric reservation number but the app only allows numbers. Frustrating!!!!Update. The new app interface looks nice. However it still only accepts numbers. Our reservation has letters. I have called the concierge, reservations, virtual assistant and emailed both the resort and the main site. I did get a response from the main office “ not my dept.” This type of service is appalling. Is this the way you want to treat your guests?

Developer Response
Hello estrellas. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards.
Really wanted to give it 0 stars
08/03/2023

estrellas

Really shocked at the poor design of this app and the unresponsiveness of the Pueblo Bonito Sunset staff. I have reached out to app support and the Sunset concierge with no reply. I am trying to arrange something special for my wife’s birthday and it has me reconsidering this purchase. The app team should be ashamed for putting out a product so poorly built. Really..provide me with an alphanumeric reservation number but the app only allows numbers. Frustrating!!!!Update. The new app interface looks nice. However it still only accepts numbers. Our reservation has letters. I have called the concierge, reservations, virtual assistant and emailed both the resort and the main site. I did get a response from the main office “ not my dept.” This type of service is appalling. Is this the way you want to treat your guests?
Developer Response 08/02/2023
Hello estrellas. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards.
App not on par with other hotel apps
10/08/2025

Smoke free vehicles NOW!
While functional, the app is non-intuitive to use. The biggest complaint is the “Suite Service” ordering doesn’t allow a guest to charge to the room, it requires a credit card to place an order. The maps are old and outdated, at least so for Sunset Beach. A user should be able to drill into a map location and have the location details and menu links pop up. Billing information isn’t showing up in the app for extra charges. For ordering services, a comment box is missing for extra details. The Deli menu is missing. The multi-page document given at check in should be available to view.

Developer Response
Hello guest. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards
App not on par with other hotel apps
10/08/2025

Smoke free vehicles NOW!

While functional, the app is non-intuitive to use. The biggest complaint is the “Suite Service” ordering doesn’t allow a guest to charge to the room, it requires a credit card to place an order. The maps are old and outdated, at least so for Sunset Beach. A user should be able to drill into a map location and have the location details and menu links pop up. Billing information isn’t showing up in the app for extra charges. For ordering services, a comment box is missing for extra details. The Deli menu is missing. The multi-page document given at check in should be available to view.
Developer Response 08/02/2023
Hello guest. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards
Unable to reserve shuttles
12/20/2025

vycox
Upon check in we asked about shuttle transport to other resorts Rose and Sunset. The staff said there would be a shuttle every 10-15 minutes and just to come outside to wait for the shuttle when we wanted to go. The next day we went to the drive way and were informed that we needed to book a shuttle spot on the app as there were only shuttles every hour. We attempted to book on the app and received an error message that we had another reservation already, despite using it for the first time. We went to the front desk and were told that there was nothing they could do. Lousy service and communication.

Developer Response
Dear Guest,We are sorry to hear about your experience and sincerely apologize for any inconvenience caused.If you were unable to schedule a shuttle, please ensure that you are making the reservation for the current day only, as the shuttle service does not allow reservations for future dates. Additionally, please confirm that all required fields are completed correctly and that the number of guests matches your room occupancy.To reserve a shuttle (internal transportation), please access the Shuttle section within the app. The shuttle service operates on routes such as Sunset to Rose and Emerald Bay to Mazatlán.If you need to cancel a reservation, you may do so directly from your boarding pass by selecting the “Cancel” option.If you have any more issues, kindly provide us with additional details by contacting appsupport@pueblobonito.com, so we may investigate the matter more thoroughly. Best regards,
Unable to reserve shuttles
12/20/2025

vycox

Upon check in we asked about shuttle transport to other resorts Rose and Sunset. The staff said there would be a shuttle every 10-15 minutes and just to come outside to wait for the shuttle when we wanted to go. The next day we went to the drive way and were informed that we needed to book a shuttle spot on the app as there were only shuttles every hour. We attempted to book on the app and received an error message that we had another reservation already, despite using it for the first time. We went to the front desk and were told that there was nothing they could do. Lousy service and communication.
Developer Response Jan 22
Dear Guest,We are sorry to hear about your experience and sincerely apologize for any inconvenience caused.If you were unable to schedule a shuttle, please ensure that you are making the reservation for the current day only, as the shuttle service does not allow reservations for future dates. Additionally, please confirm that all required fields are completed correctly and that the number of guests matches your room occupancy.To reserve a shuttle (internal transportation), please access the Shuttle section within the app. The shuttle service operates on routes such as Sunset to Rose and Emerald Bay to Mazatlán.If you need to cancel a reservation, you may do so directly from your boarding pass by selecting the “Cancel” option.If you have any more issues, kindly provide us with additional details by contacting appsupport@pueblobonito.com, so we may investigate the matter more thoroughly. Best regards,

We are constantly updating and reviewing our app to provide the best experience. The latest update includes: * Redesign of service visualization * Performance improvements

Version 4.7.1

Jan 13

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The following data may be collected but it is not linked to your identity:
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Pueblo Bonito

Golf & Spa Resorts

Ratings & Reviews

What’s New

Version 4.7.1

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Data Linked to You

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