Pueblo Bonito 4+

I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!

In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!

Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.

Really shocked at the poor design of this app and the unresponsiveness of the Pueblo Bonito Sunset staff. I have reached out to app support and the Sunset concierge with no reply. I am trying to arrange something special for my wife’s birthday and it has me reconsidering this purchase. The app team should be ashamed for putting out a product so poorly built. Really..provide me with an alphanumeric reservation number but the app only allows numbers. Frustrating!!!!

Update. The new app interface looks nice. However it still only accepts numbers. Our reservation has letters. I have called the concierge, reservations, virtual assistant and emailed both the resort and the main site. I did get a response from the main office “ not my dept.” This type of service is appalling. Is this the way you want to treat your guests?

Hello estrellas. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards.

If you’re looking for an app to download, take up storage space on your phone, and waste minutes of your life you will never get back, you’ve come to the right place!! If you want to use the app for anything else keep on moving! This joke of an app has no real purpose due to the inability of working properly. You can’t sign in using any of the many methods it offers to sign in & check on a current reservations, future reservations, & etc. What a joke of an app. & shame on the developers/whoever operate this thing.. kick rocks chumps!! The best use of the app so far is this review I was very happy to leave for those who need it.

Developer Response (Pending) - May 2, 2024 It may take up to 24 hours for this response to appear on the App Store.
Hello, We're sorry to hear about the technical difficulties you've encountered. Our team takes issues like these seriously. To better assist you, could you please provide more details about the problem you're facing or contact our support team directly? We want to ensure that your experience with our app is as smooth as possible, and your feedback helps us identify and address any underlying issues. Thank you for bringing this to our attention.