Payment system should be improved to make it convenient for the owners. Booking payment process showed a lot of confusion to guests for not telling them total charges when they book. I experience a lot of booking and cancellation on this site. Very unfair to owner who have short time to list our unit to other travelers who really needs the condo when someone hold on the unit then just drop it a few days of their ETA.

I never write bad reviews but I will with this one. The frustration using this app is 100% !!! It is not user friendly at all specially for vacation home owners. It’s is terrible having to log in to all these different pages to get to a setting besides the combination of hotel settings mixed with vacation homes it is horrible. I’ve used Airbnb for a year now and it’s the easiest most user friendly system for str owners perhaps your system should be similar and make it easier in terms of listing an str on your page. I’ve had to cancel multiple reservations for various reasons from not taking the payment at the time of reservation and asking guests to pay at the “hotel “Even after it exported all my description and information from Airbnb it listed my home as a 4 bedroom causing me a cancellation and the guest stating that I was being dishonest with my listing And to make matters worst not blocking dates on your site after a reservation and allowing double booking!!! I just don’t understand!! All of this cancellations that I’ve had are just affecting my listing and its ranking on your site affecting potential future reservations!

I use this app on my iPad as well as my Samsung telephone. I have noticed the functionality on these devices is worlds apart. Case in point, I have recently attempted to change my availability for today on the iPad to which I was greeted with, “To avoid overbooking, availability can not be more than 1.” No discussion and no options for changing my availability on my iPad. To get around this, I simply opened the app on my phone which within five seconds allowed me to successfully update my availability to reflect my circumstances. I don’t know how much beta testing the app had on the iPad but I am having some pretty basic issues that aren’t reflected on my phone. I just deducted another star as the iPad version shows cancelled bookings at still active and isn’t allowing the rooms to be rented. I’m sorry but this new bug reduces this app to a useless piece of garbage which negatively impacts my business.

Limited functionality compared to the site, but equally difficult to find what you need and to get things done. Asks for two factor authentication continuously.You can’t figure out what the payout for a reservation is going to be, after Booking’s discounts (to the guest) and Booking’s fees, till you receive the payout (days if not weeks after the end of the reservation). Not even Booking knows what they’re doing, as they’re taking months to figure out how much we own them in fees and how much they owe us.Even basic things such as how many people can reserve a room do not work: what’s in the settings of the property is different from what the customers see and are able to book ridiculous!