Pura 12+

Great app from customer focused team with a quality product

OK, so I’ve been a Kickstarter backer of this product and whilst it’s taken a while to deliver the wait has been worth it. The set up of the devices went very smoothly (once I realized I had to take the cap off the vial before putting it into the device) and the look and feel of the app is great. Customer support is available via chat within the app and has been very responsive to questions and feedback. What do they need to do to get the final star - implement the scheduling feature and add AppleWatch support (actually the AppleWatch support would gain them a 6th star 😜) OK, scheduling arrived today so added the 5th star as promised! Setting up a schedule was simple and intuitive. Bonus feature request - add a ‘boost’ function - so when I need a blast of scent I can quickly set the device for 30 mins or an hour say and don’t have to remember to turn it off again later.

Love it, but some drawbacks

I’ve have been using Pura for about a month. So far I have to admit, it definitely elevates the experience of being home. I love the smell of high-end candles but I don’t like having candles lit in the house, I also don’t like candle soot, and honestly I forget to like them. Pura offers beautiful high end scents, many of which are partnerships with candle companies. I also love their return and exchange policy if you do not like the scents, and have used it. Now for the drawbacks. Some of the scents sell out and take a while to receive, which can be disappointing, that is why I only gave four stars . I am hoping that their production will increase as time goes on so this may not be a problem in the future. They are also expensive when you compare them to products such as glade but I don’t believe they are in the same class as Glade. Many high-end candles cost 30 or $40 so in comparison these are cheaper. I would say these are more of a luxury brand and make me feel a bit fancy. I am easily offended by strong scents and I like how you can adjust the power level of the scent. I have also bought one as a housewarming gift. They have definitely become a necessity in my home. I highly recommend!

New app update means LESS customization options?!

One of the main reasons I chose Pura over other home fresheners was the ability to control the intensity of my scents. As someone with a mildly sensitive nose that still likes a little fragrance in my home, I LOVED being able to set my diffuser to a level 2-3, depending on the fragrance. With the option to go as low as a 1, I never really needed to worry about certain scents being “too strong”. With the new app update however, intensity level options are now limited to “subtle, medium, or strong”. Unfortunately this means that many of my subscription scents (that I have used for YEARS) are now too strong to use at the medium intensity level, but also too weak to use at the subtle intensity level. As someone who has used Pura for over 5 years now, this new update is definitely a move in the wrong direction. Considering the price of their fragrances, if this update ends up being permanent, that might be enough for me to cancel my subscription.

TLDR the newest app update took a fantastic, one of kind product and turned it into a mediocre product that resembles every other home fragrance product on the market. The ability to schedule and control the fragrance intensity was one of the major selling points for this company, so I’m not sure why they’d willingly choose to offer LESS customization options.

Developer Response ,

Hi theajus, we are sorry to hear that you have not had a good experience with the recent scent intensity update. We have shared this feedback with our product team as we appreciate you sharing your input and are always looking for ways to improve. If you have additional feedback, please do not hesitate to share it with us at support@pura.com. Thanks!