iPhone Screenshots

Description

The City of Providence now offers 24-hour online assistance to its residents through PVD311. Residents will have the ability to submit service requests (repair a pothole, prune a tree, remove graffiti) and report issues of concern in their communities. PVD311 will also provide residents with immediate access to emergency notifications (parking ban notices, inclement weather advisories) and general City news updates.

What’s New

Version 4.1.4

New in v4.1.4:
- Bug fixes

Ratings and Reviews

2.8 out of 5
13 Ratings

13 Ratings

Glc8 ,

Not very useful

I initially thought this was great. I reported a pothole and it was fixed within a few day. Mind you, they just dumped loose gravel in, so the pothole was back within a few days, but this is Providence - the home of the tire busting potholes. The issue is with any other request. Either they simply don’t complete them or they get lost in some kind of bureaucratic quagmire.

Joey Lazz ,

Great app, responsive

PVD 311 is a great mechanism to report issues in your community. When I want to check in on a case—I call or email—or use the app to follow up. I usually find it easier to get a response by calling as I have come to find out—each rep—usually has several hundred active cases.

mbueticmu ,

Placebo

If you’re looking for a place to complain about issues in your neighborhood, unshoveled sidewalks, unsafe conditions, inaccessible transit due to city workers just not doing their jobs, this is your app.

Get ready for workers “merging” duplicate complaints to increase their clearance rate, and excuses to be made for why unsafe conditions persist until they just sort themselves out.

Don’t be surprised when the public servant manning this app tells you that public infrastructure isn’t operational because their buddy at highways says it’s “under construction”, when there hasn’t been a city worker in sight for weeks.

If you actually want the city to take your needs seriously though, don’t bother. This is municipal window dressing at best, and a public disinformation campaign at worst.

App Privacy

The developer, City of Providence, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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