Qminder is a queue management system to improve customer experience and operational efficiency
With Qminder Dashboard you can see what going on at your location and manage the waiting list.
• You can service your customer and call next
• You can see who is waiting in line and for what
• Who is serving who and on what matter
• How was the performance yesterday
You will also get real-time notifications on above average queue length, service times, statistics and more.
Updated to work without any issues on iOS 12.
Ratings and Reviews
I use this app for work and I love the fact that I can use it on my phone. However, with this new layout, I can no longer view the list of people who are waiting unless I am on a computer.
Developer Response ,
We have improved the layout and this issue should be fixed. Thank you for your remark.
Reduced Wait Times & Then Some
Pros: First impression: Qminder is really easy to set up and use. It simplifies the sign-in process for our customers and facilitates the workload for our employees. We managed to decrease our wait times quite considerably. However, the main benefit that we got from the software was the service analytics such as wait time, average service time and staff performance statistics. It is also nice to know visitor names beforehand, which makes the personalized service easier. With the API integration, we were also able to connect Qminder to our CRM as well.
Cons: Transition from printers to iPads caused a bit of confusion in the elderly visitors, however, after placing a sign-in instructions sheet near the tablet all the visitors found Qminder easy to use and navigate.
Overall: We were looking for a flexible solution that could really enhance our customer experience. It was also important that it was easy for our staff to get used to. Qminder is all that. In addition it gives quite a lot of useful insights from service location and the wait time decrease was also more than we expected.
No longer can use without log in
I used to use this app to sign in to my medical lab for bloodwork. It was helpful because it showed how many people were waiting.
Now I can no longer use it. To get a log in you have to pay now after a 14 day free trail.
With Family Sharing set up, up to six family members can use this app.