QRSFinder 4+

It cost 10 K to add to our Steinway. The most annoying thing was problem solving issues like the random announcement of IP address. I reached out twice and my husband several times. My encounters resulted in the person telling me “oh that happens…easy fix…I’ll send you an email.” I asked for tech-support and was informed they are out of state, and to contact by email. I sent a request to and never heard back. I can’t speak for everybody, but if you don’t have a Lotta extra money, buy CDs or a music subscription. If you have money get the Spiro by Steinway. Or at least do yourself a favor and look at it and not this dysfunctional piece of technology. Also of note, we have a friend that is a very good piano teacher, and the piano is a big part of her life. She cringed when she listen to some of the music because the rhythm was off. Just a lot of issues with the quality of the music.

The piano plays great and the library is full of great music… But the app is antiquated, full of bugs, and drives me nuts. Pretty much every time I use the app, it crashes or disconnects, or does not allow the connection to begin with. It is super slow and takes sometimes minutes just to load the app, if it loads at all. It does not find the piano on my home Wi-Fi network, and only works when you are connected directly to the piano. This is very frustrating because you have to toggle between networks constantly in order to interact with the piano. I wish they would revamp this app and make it work properly.

I got my qrs system two days ago, and this app has had nonstop issues. It quits unexpectedly. Out of no where the secondary audio stops working even with audio not muted. You need to unplug and replug the piano to get this working again. There is no differentiating songs that have voice and other instruments from those that are just piano. When you select a song in a playlist or album, the piano plays a random different song and not the one selected! Support experience has been terrible. The staff either don’t respond or respond so delayed as to be unhelpful. I am literally shocked given how much the system costs. I am seriously considering returning the system. My recommendation to qrs is to hire a better app developer and start from square one. Rather then recommending this system, I STRONGLY ADVISE YOU DO NOT PURCHASE until these issues are addressed!