Quantum Health 12+

All my employer benefits in one place, along with access to my ID card, summary plan description and the ability to connect with Care Coordinators by Live Chat, secure message, phone or scheduled call.

Thank you for your review! We really appreciate it.

Issue 1: when typing in the initial question, can not go back and edit text. Must delete entire text and start over. Copying, highlighting, and pasting i almost impossible for some reason. People want to refine their medical questions and give adequate context.
Issue 2: Chat often disconnects and says “failed to connect to server”. I can never get my questions answered because i get connected to a person then a few mins later im disconnected from server. Do you know how much time i’ve wasted through disconnection- mine and the various agents i’ve connected with?

We’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. If you’d like to speak to your Care Coordinators, please call (800) 257-2038.

I’ve seen others complain about this and the devs just say “make sure you did it right.” I’m a dev myself and I can say for certain that your app doesn’t fit different screen sizes. I have an iPhone SE and both the app’s landing page as well as the first step to register cut off important info as they don’t allow you to scroll. This is such a simple fix I have no idea why you haven’t addressed this yet. Make your HEALTH app accessible to many device sizes, please. Not just the most oversized iPhones on the market

We’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. To provide more information please visit https://hubs.ly/Q01ZYd440 or call our care coordinators at (800) 257-2038.

*9-1-2023 SCREEN SIZE/REGISTRATION ISSUE RESOLVED IN LATEST UPDATE